Cognigy Insights - Cognigy Documentation

About Insights

Cognigy Insights is a tool that provides businesses with actionable insights and analytics derived from conversational data collected through Cognigy.AI.

Insights help businesses better understand their users, optimize chat and voice interactions, and improve the overall customer experience.

Insights also enables organizations to boost AI Agent performance and deliver consistently exceptional interactions.

Key Features

• About Insights
  To analyze your AI Agents and take your chat and voice agents to the next level, explore the capabilities of Cognigy Insights.

• View Report Metrics
  Monitor key metrics by utilizing ready-made charts on reports.

• Use Explorers
  Examine sessions separately to thoroughly investigate performance issues.

• Analyze Conversations
  Turn conversations into insights with LLM-powered analysis. Measure sentiment, containment, instruction following, and more using customizable criteria.

• Download Reports
  Download reports individually for each chat on the reports.

• Filter and Sort
  Use global filters to effectively sort and filter data both on reports and explorers.

• Data Management
  Learn how data pre-aggregation is used for reports, configure Time Zone and TTL (Time To Live) settings for your project.

What's Insights?

Learn about Cognigy Insights features, including reports, explorers, and key metrics to analyze AI Agent usage and performance across chat and voice channels.