Cognigy Insights - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

Cognigy Insights is a tool that provides businesses with actionable insights and analytics derived from conversational data collected through Cognigy.AI.

Insights help businesses better understand their users, optimize chat and voice interactions, and improve the overall customer experience.

Insights also enables organizations to boost AI Agent performance and deliver consistently exceptional interactions.

About Insights

To analyze your AI Agents and take your chat and voice agents to the next level, explore the capabilities of Cognigy Insights. Learn more

View Report Metrics

Monitor key metrics by utilizing ready-made charts on reports. View metrics

Use Explorers

Examine sessions separately to thoroughly investigate performance issues. Examine sessions

Analyze Conversations

Turn conversations into insights with LLM-powered analysis. Measure sentiment, containment, instruction following, and more using customizable criteria. Analyze conversations

Download Reports

Download reports individually for each chat on the reports. Download reports

Filter and Sort

Use global filters to effectively sort and filter data both on reports and explorers. Filter and sort

Data Management

Learn how data pre-aggregation is used for reports, configure Time Zone and TTL (Time To Live) settings for your project. Manage data