Cognigy Insights - Cognigy Documentation
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Cognigy Insights replaces our previous static analytics report and provides you with the tools you need to improve the customer experience your AI Agents provide. Insights features a range of key metrics to help you understand your AI Agents’ usage and performance.
Cognigy.AI provides two data analysis solutions catering to different preferences:
- Cognigy.AI OData endpoint. Allows access to raw data through APIs and is highly customizable, making it suitable for integration with BI tools and creating custom reports. For more information about the OData endpoint, read the Cognigy.AI OData Analytics Endpoint documentation.
- Cognigy Insights. Offers user-friendly prebuilt reports and tools for quick data analysis and visualization without requiring extensive technical expertise.
The comparison of the OData Endpoint and Insights is outlined in the table.
| Feature | Cognigy.AI OData Endpoint | Cognigy Insights |
|---|---|---|
| Purpose | Provides access to raw data | Analyzes and visualizes raw data |
| Data Type | Raw data (structured format) | Processed data (visualizations, reports) |
| Functionality | Allows retrieval of data using GET requests | Offers data exploration, metric tracking, performance analysis, data export in CSV |
| User Interface | API | User-friendly interface with reports |
| Output | Data in a structured format (for example, JSON, XML) | Insights, trends, visualizations |
| Use Case | Integrate data with external BI tools Build custom reports for complex data analysis |
Get quick insights through pre-built reports, explorers, and reports |
| Technical Expertise | API knowledge required | Less technical knowledge required |
| Customization | Highly customizable | Limited customization |
Reports
Cognigy Insights is tightly integrated with some of Cognigy’s products. Insights features a variety of reports and explorers to highlight different data types, enabling you to track your customers’ behavior and the success of your AI Agents. Additionally, all collected data is accessible through OData. Insights operates within individual Cognigy.AI Projects. This allows you to analyze data specific to each Project and switch between Projects seamlessly. However, you cannot compare data across Projects simultaneously.Access Cognigy Insights by opening the left-side menu in a Cognigy.AI Project and selecting Insights. To switch Projects within Insights, use the dropdown menu in the upper-left corner.
When switching from Cognigy.AI to Cognigy Insights, you will be redirected to the Insights Report section, starting on the Overview report.
Cognigy Insights features a variety of reports and explorers that visualize key metrics for your currently selected AI Agent.Insights provides the following Reports:
And additionally, a set of explorers:
As of Cognigy.AI 2026.4.0, the Step and Message explorers in Insights are deprecated. These explorers will remain functional until their full removal in Cognigy.AI 2026.17.0.
Filters
Cognigy Insights offers global and local filters. The filter bar shows only a selection of global filters. To access all filters, including both global and local ones, click more filters. Any filter changes you make will be applied to all data visualizations throughout the platform.Global FiltersGlobal filters apply across Cognigy Insights. Once you set them up, they persist throughout your session, even if you change from one report to another.Local FiltersLocal filters are specific filters, which are only available for one or a few different reports. When you switch from one board to another, they will be temporarily disabled, but not removed from your selection.