## Set up Flows for Handover

Once you have [Set up your Endpoint for Handover to Live Agent](https://docs.cognigy.com/live-agent/getting-started/live-agent-setup/live-agent-setup-handover-endpoint), you can set up your [Flow](https://docs.cognigy.com/live-agent/getting-started/live-agent-setup/live-agent-setup-handover-flow) for handover to Live Agent. To create a Live Agent Flow, follow these steps:

01. In the Cognigy.AI interface, open the Project.
02. In the left-side menu of the Project, go to **Build > Flows**.
03. Click **\+ New Flow**.
04. Specify a unique name and provide a relevant description. For example, `Customer Support Flow`.
05. Click **Create**.
06. In the Flow editor, add a Say Node.
07. Open the Node editor by clicking the Say Node.
08. In the **Text** field, enter the following text: `Hi, let's hand you over to the humans`.
09. Click **Save Node**.
10. Below the Say Node, add a Handover to Human Agent Node.
11. Open the Node editor by clicking the Handover to Human Agent Node.
12. In the **Handover Accepted Message** field, enter the following text: `Performing the Handover...`
13. In the **Live Agent Settings** section, fill in the following fields:
   - **Live Agent Inbox Id** — enter the Inbox ID that you obtained in the [previous step](https://docs.cognigy.com/live-agent/getting-started/live-agent-setup/live-agent-setup-handover-endpoint).
   - **Skills** — enter a list of skills that should be used to filter the available agents. For example, `technical support, billing`.
   - **Languages** — enter a list of languages that should be used to filter the available agents. For example, `english, spanish`.
   - **Priority** — select a priority for the conversation from the list. For example, `Urgent`.
14. Click **Save Node**.

## Test your Connection

1. Go to the Endpoint that you created in the Cognigy.AI interface.
2. Click **Open Demo Webchat**.
3. Start the conversation by typing `Hi` and clicking the **Send** button.

4. In the bottom-left corner of your Project, click **User Menu > Live Agent**.
5. In the left-side menu of the Live Agent interface, select **Conversations**. On the **All** tab, the conversation that you started should appear in the conversation list.
6. Open the conversation.
7. In the **Reply** section, send a message to the user as a human agent.

8. This message should also appear in the Cognigy.AI Webchat window.

You have successfully completed your first conversation in Live Agent.

## What’s Next?

Next, you can [add more users](https://docs.cognigy.com/live-agent/getting-started/live-agent-setup/live-agent-setup-agents) with `Agent` and `Administrator` roles, and assign them to Inboxes in Live Agent: