## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.

After [setting up Live Agent for your organization](https://docs.cognigy.com/live-agent/getting-started/live-agent-setup/live-agent-setup-org), configure your default Live Agent Inbox.

## Agent Settings

To create a new Inbox for the Agent, follow these steps:

1. In the Cognigy.AI interface, open an existing [Agent](https://docs.cognigy.com/ai/agents/develop/projects-and-flows/projects).
2. In the left-side menu of the Agent, click **Manage > Settings**.
3. Scroll down and find **Live Agent Settings**.
4. Click **Create Project Inbox**.

Once the Inbox is created, the **Default Inbox ID** button will be disabled.

## Troubleshooting

### Create Project Inbox disabled

The **Create Project Inbox** button could also be disabled for the following reasons:

- You do not have the Cognigy Live Agent feature enabled.
- The organization does not have a Live Agent account set up.
- You do not have permissions to create an Inbox for the Agent.

**Example 1**: The Cognigy Live Agent feature is not enabled, or a Live Agent account is not set up at the organizational level.

**Example 2**: You don’t have permissions to create an Inbox for Live Agent.

If you have both **Theming** enabled and the Cognigy Live Agent feature disabled, The **Live Agent Settings** section on both the **Admin Center** and **Agent Settings** pages will not be displayed.

## What’s Next?

Now you need to set up a [Handover](https://docs.cognigy.com/live-agent/getting-started/live-agent-setup/live-agent-setup-handover) to Live Agent.

Last modified on July 6, 2026