## Structure of Audit Log Entries

Every audit log entry provides a structured format that includes the user responsible for the activity, the specific action performed, and the timestamp of the event.

```
| User             | Activity                          | Time                  |
| ---------------- | --------------------------------- | --------------------- |
| System           | Created a new inbox (#24725)     | Jun 22, 2023 03:06 PM |
| user@cognigy.com | Deleted an automation rule (#376) | Jun 22, 2023 12:48 PM |
```

In the first log entry, the system created a new inbox with the identifier `#24725`. The activity occurred on `Jun 22, 2023, at 03:06 PM`.In the second log entry, the user with the `user@cognigy.com` login deleted an automation rule with the identifier `#376`. The activity occurred on `Jun 22, 2023, at 12:48 PM`.

## View Audit Logs

To view audit logs, go to **Settings > Audit Logs** in the Live Agent interface. You will see a list of log entries containing user and system events.

### View Changes

For actions, you can view details on any changes that were made. To do this, follow these steps:

1. In the Live Agent interface, go to **Settings > Audit Logs**.
2. Select a log from the list by clicking on it.

A window will open displaying the details of the changes. For an `update` action, the **Before** section presents the original values or configuration, while the **After** section displays the new values after the update.