## Create Skills

To create a skill, follow these steps:

1. In the Live Agent interface, go to **Settings > Skills**.
2. In the upper-right corner, click **Add Skill**.
3. In the **Add Skill** window, fill in the following fields:

- **Type**— select one of the following types:
     - **Language** — a skill that refers to language expertise.
     - **Skill** — a skill that refers to specific knowledge.
   - **Name** — specify a unique name that reflects the skill. For example, `English`, `Spanish`, `German` for the **Language** type, or specific skills like `IT`, `HR`, `Customer Service` for the **Skills** type.
4. Click **Submit**.

The skill will appear in the list on the **Skills** page.
Afterward, you can edit or delete the added skill.

## Assign Skills

To assign a skill to a human agent, follow these steps:

1. In the Live Agent interface, go to **Settings > Agents**.
2. In the row with the agent, click **Skills**.
3. In the **Skills** window, click **Add skill**.
4. Select a skill type and its value. You can add multiple skills.
5. Click **Add Skills**.

The skills will appear in the **Skills** column of the row with the agent. If you want to remove a skill from the row with the agent, open the **Skills** window and click  on the right side of the selected skill.

## Apply Skills

To start using skills in conversation routing, you need to specify your created skills in the [Handover to Human Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent) Node. If you want to assign conversations only to agents relevant to their skills, in addition to the Handover to Human Agent Node, you can add the [Check Agent Availability](https://docs.cognigy.com/ai/agents/develop/node-reference/service/check-agent-availability) Node. In this case, if a relevant agent is not found, you can notify the user. This Node checks only online agents with the relevant skills and performs routing.