Manage Alerts - Cognigy Documentation

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The alert system is deactivated by default. To use this system, select the alert you want to activate. You can activate alerts for all components, but component-specific activation is not available.

1. Activate Alerts

   1. In the Ops Center interface, go to the Overview tab.
   2. In the upper-left corner, select Alerts.
   3. On the Alerts page, click Manage Alerts.
   4. On the Alerts tab, select alerts that you want to activate and apply changes.

   Applying changes, whether you are activating or deactivating alerts, can take up to 15 minutes. Wait this time before checking the Alerts list to confirm your changes.

2. Send Notifications

   You can send notifications either per email or via webhooks. On the Notifications tab, select one of the following options from the Notification Method list:

   • Email
   • Webhook

   1. Enter the email addresses of the users who should receive notifications when an alert is triggered.

   2. Enter one email per field. Note that you can add only 5 email addresses. Apply the changes.

   3. Webhook URL — enter the webhook URL of the service that should receive notifications when an alert is triggered.

   4. Webhook Connection — select a webhook connection or create a new connection by clicking and configuring the following fields:

      • Connection name — enter a name for the webhook connection.
      • Username — enter a username to authenticate the webhook URL with the service.
      • Password — enter a password to authenticate the webhook URL with the service.

   5. Apply the changes.

Last modified on June 18, 2026.