## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

You can enable alerts for all components.

In Ops Center, the following alerts are available:

| **Alert** | **Description** | **Severity** | **Recommended Action** |
| --- | --- | --- | --- |
| Sudden message volume increase | The system is receiving 50% more messages in the current 5-minute time interval compared to the previous 5-minute time interval. | Potential system strain during peak usage. | Open the [Messages](https://docs.cognigy.com/ops-center/monitor/metrics/overview) chart on the **Overview** dashboard and the [Endpoints](https://docs.cognigy.com/ops-center/monitor/metrics/endpoints) dashboard to view the Endpoint traffic. Monitor system load, Flow latency, and ensure performance remains stable. |
| Sudden message volume decrease | The system is receiving 95% fewer messages in the current 5-minute interval compared to the previous 5-minute interval. | Possible downtime, channel issue, or low traffic. | Open the [Messages](https://docs.cognigy.com/ops-center/monitor/metrics/overview) chart on the **Overview** dashboard and the [Endpoints](https://docs.cognigy.com/ops-center/monitor/metrics/endpoints) dashboard to view the Endpoint traffic. Review the [logs](https://docs.cognigy.com/ai/agents/test/logs), check Endpoint settings, integrations with third-party platforms, and traffic sources. |
| Increased transformer error rate | The number of errors thrown by the Endpoint Transformers has exceeded 100 in the last 5 minutes. | Message transformations may fail or degrade in quality. | Open the [Endpoints](https://docs.cognigy.com/ops-center/monitor/metrics/endpoints) dashboard to view transformer metrics. Review the [logs](https://docs.cognigy.com/ai/agents/test/logs) and verify the Transformer settings in Endpoints. |
| Increased outbound HTTP call error rate | The number of errors thrown by API calls made through the HTTP Request Node has exceeded 50 in the last 5 minutes. | Data loss, delayed Flows, or unavailable functionality for end users. | Open the [Flows](https://docs.cognigy.com/ops-center/monitor/metrics/flows) dashboard to view outbound HTTP request metrics. Review the [logs](https://docs.cognigy.com/ai/agents/test/logs), verify the HTTP Request Node configurations in your Flows and the availability of the external service’s API. |
| Increased LLM error rate | The number of errors thrown during Large Language Model prompt execution has exceeded 100 in the last 5 minutes. Error count includes automatic retries (up to 3 attempts per prompt). | Failed executions may affect response quality. | Open the [Flows](https://docs.cognigy.com/ops-center/monitor/metrics/flows) dashboard to view outbound LLM-related metrics. Review models configured for LLM-based Flows. Common issues include: <br>- **LLM configuration issues** – adjust the LLM settings if misconfiguration is evident in the logs or error messages.<br>- **Rate limiting by the LLM provider** – contact the LLM provider to verify usage limits or quota issues.<br>If the issue can’t be resolved, contact Cognigy Product Support for further investigation. |
| Increased Knowledge AI query error rate | The number of failed knowledge search operations has exceeded 100 in the last 5 minutes. | Knowledge retrieval may fail. | Open the [Flows](https://docs.cognigy.com/ops-center/monitor/metrics/flows) dashboard to view Knowledge AI metrics. Check the embedding model configured for the Knowledge AI feature. Common issues include: <br>- **Rate limiting by the LLM provider** – check logs for details. If you are using an on-premises installation, inspect logs for `service-search-orchestrator`. For SaaS installations, contact Cognigy technical support.<br>- **Invalid LLM credentials** – use the **Test** button in the LLM resource to verify credentials.<br>- **Cognigy.AI internal communication issues** – contact Cognigy technical support for further investigation. |
| Increased real-time translation error rate | The number of real-time translation errors has exceeded 100 in the last 5 minutes. | Translations may fail. | Check connections to translation providers:<br>- **At the project level** – verify credentials, use the **Test** button in **Manage > Settings** of your Projects.<br>- **At the Endpoint level** – go to the Real-Time Translation settings in Endpoints. For some providers, such as DeepL Translate Pro, ensure you enter the correct values for fields like Formality or Glossary ID. |
| Increased NLU error rate | The number of failed NLU processing operations has exceeded 100 in the last 5 minutes. | Intent recognition may fail. | Open the [Flows](https://docs.cognigy.com/ops-center/monitor/metrics/flows) dashboard to view NLU metrics. Review the [logs](https://docs.cognigy.com/ai/agents/test/logs), verify the [Intent rules](https://docs.cognigy.com/ai/platform-features/nlu/intents/rules) and [conditions](https://docs.cognigy.com/ai/platform-features/nlu/intents/conditions), and check your NLU connector, if you have an external NLU connector. If the issue can’t be resolved, contact [Cognigy Product Support](https://docs.cognigy.com/help/get-help) for further investigation. |
| Increased handover error rate | The number of failed handover requests has exceeded 20 in the last 5 minutes. | Handover to human agents may fail. | Open the [Handover Providers](https://docs.cognigy.com/ops-center/monitor/metrics/handover-providers) dashboard to view handover metrics. Review the [logs](https://docs.cognigy.com/ai/agents/test/logs), verify the setup of your [handover provider](https://docs.cognigy.com/ai/escalate/handovers), and check your handover provider’s website for any issues with their services. If the issue can’t be resolved, contact [Cognigy Product Support](https://docs.cognigy.com/help/get-help) and provide them the [error log](https://docs.cognigy.com/ai/agents/test/logs) for further investigation.