## Overview Dashboard

The Overview dashboard provides a comprehensive view of system-wide performance, error rates, and health status across key components in the Cognigy.AI platform.

View the following visualizations:

- [Indicators](https://docs.cognigy.com/ops-center/monitor/metrics/overview#indicators)
- [Line Chart](https://docs.cognigy.com/ops-center/monitor/metrics/overview#line-chart)
- [Panel](https://docs.cognigy.com/ops-center/monitor/metrics/overview#panel)

## Indicators

### Active Alerts

The total number of alerts received across your organization.

### Errors

The total number of errors received across your organization.

## Line Chart

### Messages

The total number of user inputs processed per minute. This metric helps track the overall system load.

## Panel

### Voice Gateway

Voice Gateway metrics are under development and will be available in future releases.

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| --- | --- | --- |
| SIP Trunk Connectivity | - | - |
| STT (Speech-to-Text) | - | - |
| TTS (Text-to-Speech) | - | - |

### Endpoints

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| --- | --- | --- |
| Transformer | The number of errors thrown by the Endpoint Transformers is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown by the Endpoint Transformers increases by more than 10% in 5 minutes and exceeds 20 errors. |
| Real-Time Translation | The number of real-time translation errors is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of real-time translation errors increases by more than 10% in 5 minutes and exceeds 20 errors. |

### Flows

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| --- | --- | --- |
| Outbound HTTP Requests | The number of errors from Outbound HTTP Request Node execution is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors from Outbound HTTP Request Node execution increases by more than 10% in 5 minutes and exceeds 20 errors. |
| NLU | The number of NLU processing errors is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of NLU processing errors increases by more than 10% in 5 minutes and exceeds 20 errors. |
| LLMs | The number of errors thrown during Large Language Model (LLM) prompt execution is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown during Large Language Model (LLM) prompt execution increases by more than 10% in 5 minutes and exceeds 20 errors. |
| Knowledge AI | The number of errors thrown by the knowledge search operations is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown by knowledge search operations increases by more than 10% in 5 minutes and exceeds 20 errors. |

### Handover Providers

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| --- | --- | --- |
| Live Agent | The number of requests to Cognigy Live Agent is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of requests to Cognigy Live Agent increases by more than 10% in 5 minutes and exceeds 20 errors. |

## More Information

- [Alerts](https://docs.cognigy.com/ops-center/monitor/alerts)
- [Errors](https://docs.cognigy.com/ops-center/monitor/errors)

Last modified on June 18, 2026.