Common Issues - Cognigy Documentation

Troubleshooting Steps for Ops Center

This page lists common issues you may encounter while using Ops Center and provides troubleshooting steps to resolve them.

The Live Indicator Changed Color from Green to Gray

Refresh the page, clear the cache, and reopen the browser. If the issue persists, contact Cognigy technical support for further assistance.

Service Loaded, but No Updates Visible in Ops Center

Data is updated every 30 seconds, so there might be a delay.

The Resource Column on the Errors Tab Shows a Dash in some Rows

The dash indicates that the resource, such as a Node, Flow, or LLM, associated with the error has been deleted.

Last modified on June 18, 2026.