### Troubleshooting Steps for Ops Center

This page lists common issues you may encounter while using Ops Center and provides troubleshooting steps to resolve them.

#### The Live Indicator Changed Color from Green to Gray

Refresh the page, clear the cache, and reopen the browser. If the issue persists, contact [Cognigy technical support](https://docs.cognigy.com/help/get-help) for further assistance.

#### Service Loaded, but No Updates Visible in Ops Center

Data is updated every 30 seconds, so there might be a delay.

#### The Resource Column on the Errors Tab Shows a Dash in some Rows

The dash indicates that the resource, such as a Node, Flow, or LLM, associated with the error has been deleted.

Last modified on June 18, 2026.