2025.10 - Cognigy Documentation

2025.10 Release Notes

We are excited to announce a change in our software versioning system! This new system will make it easier for you to track releases by showing both their order and year, providing clearer insight into our updates and patches. Moving forward, we will use a new format: YEAR.MINOR_RELEASE.PATCH_LEVEL, where:

YEAR is the year of the release, for example, 2025.
MINOR_RELEASE is the Nth minor release of the year, for example, the 10th minor release in 2025 is 10.
PATCH is the Nth patch for a minor release, for example, the 1st patch for the 10th minor release is 1. If no patches are released, the number is 0.

As of April 2025, the AudioCodes Endpoint is deprecated. The full removal is planned for Q2 2026. Migrate to the Voice Gateway Endpoint before the removal date. Refer to the list of all upcoming removals on the Deprecations and Removals page.

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2025.10.2

Cognigy.AI

Released May 21, 2025

Bug Fixes

Fixed the issue where the baseUrl validation failed for Salesforce MIAW, preventing the handover process from completing successfully

2025.10.1

Cognigy.AI

Released May 19, 2025

Improvements

Increased the default timeout to prevent queue transfers from triggering the end of Genesys Cloud Open Messaging handovers from 2.5 to 10 seconds. Ending a chat before this timeout prevents the handover from ending. You can change the timeout with the newly introduced GENESYS_OM_HANDOVER_ACW_AFTER_TRANSFER_TIMEOUT_IN_MS environment variable in values.yaml.

Bug Fixes

Fixed the issue where Salesforce handovers failed because the Salesforce API responses didn’t return the affinity tokens required to create a new conversation

Cognigy Voice Gateway

Released May 26, 2025

Bug Fixes

Fixed the issue where users couldn’t add phone numbers on the Phone numbers page in the Voice Gateway Self-Service Portal

Cognigy Live Agent

Released June 2, 2025

Bug Fixes

Fixed the issue where editing custom fields in the Contact Profile details caused an error
Fixed the issue where editing the default fields in the Contact Profile details caused an error

2025.10.0

Cognigy.AI

Released May 13, 2025

Improvements

Added the Identity Token for Authenticated Users setting to include the customer identity token for Salesforce MIAW in the Handover to Agent Node. This setting enables user verification via the customer’s identity provider (IdP) in Salesforce.
Improved the functionality of the Salesforce MIAW handover provider by preventing infinite loops when a handover expires without the human agent manually ending it. This improvement ensures that the system will no longer get stuck in a loop if the handover session ends due to timeout or other issues, providing a more reliable user experience.
Improved the behavior of the Send Transcript as first message setting in the Salesforce MIAW handover provider by splitting the transcript into multiple messages when it exceeds the accepted message character limit.
Added email notifications to alert users whenever they change their password, ensuring they are promptly informed of security-related changes.
Removed the 100 MB Snapshot download limit in the Cognigy.AI CLI.

Bug Fixes

Fixed the issue where a Go To Node showed unsaved changes after its target Node was deleted.
Fixed the issue where logs sorted by _id appeared out of chronological order.
Fixed the issue where Datepicker label translations in the Question Node didn’t work correctly.
Fixed the issue where a handover wasn’t canceled when triggered by an Intent.
Fixed the issue where no indication was displayed when the Flow failed due to a deleted Node.

Cognigy Voice Gateway

Released May 13, 2025

Improvements

Added the capability to send a gather verb with nested text for a Question Node, reducing latency in recognition. This improvement enables faster processing, particularly when users provide quick responses. For example, when a Yes/No question is asked, Voice Gateway can now process a quick yes or no response more efficiently.

Bug Fixes

Fixed the issue in api-server where emojis weren’t supported in the application name in the Voice Gateway Self-Service Portal.
Fixed the issue in feature-server where the bargein parameter was disabled when a new gather verb was sent. Additionally, fixed the bargein behavior for the dial or sip:refer verbs to prevent call hang-ups and other unexpected issues.
Fixed the issue in the Voice Gateway Self-Service Portal where the wrong carrier was shown when the user opened the Edit Phone Number page.
Fixed the issue in feature-server where using non-streaming TTS with Microsoft resulted in an error. This issue occurred during the TTS process when Microsoft was selected as the provider, causing disruptions in the expected behavior.

Cognigy Webchat

Released May 13, 2025

Improvements

Updated the Webchat v3 widget’s Close and Minimize buttons to trigger the webchat/minimize and webchat/close events.
Updated Webchat v3 to v3.20.0.

Cognigy Live Agent

Released May 13, 2025

Improvements

Renamed Channel Name to Inbox Name at the Create Inbox step in Settings > Inboxes.
Removed deprecated Webhooks and Integrations from the Live Agent API documentation.

Bug Fixes

Fixed the issue where saved filters in the Cognigy Channel Type list, for example, WhatsApp, incorrectly showed conversations from other channels, for example, Webchat.

Cognigy Insights

Released May 13, 2025

Improvements

Added the infinite loader to the Contains Steps, Starting Step, Endpoints, Snapshots, Tasks, and Goals filters.
Added the search functionality to filter steps by label in the Insights API.

Bug Fixes

Fixed the issue where the Contains Step filter in the Transcript Explorer didn’t work properly.

Infrastructure

Cognigy Voice Gateway

Introduced a new feature flag in Cognigy.AI: FEATURE_ENDPOINT_VG_GATHER_NESTED: "true". This flag determines whether a question is sent as a gather verb with a nested say verb, or as separate say and gather verbs. The default value is false.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: