2025.12 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

The Insights Beta API has been removed. Use the Cognigy.AI OData endpoint instead. Refer to the list of all upcoming removals on the Deprecations and Removals page.

2025.12.2

Cognigy.AI

Released June 17, 2025

Bug Fixes

Fixed the issue where applying changes to a Question Node failed without displaying errors

2025.12.1

Cognigy.AI

Released June 16, 2025

Bug Fixes

Fixed the issue where custom attributes weren’t included in the first message sent to Genesys Cloud Open Messaging. This message contained the conversation transcript between the end user and the AI Agent. As a result, the Genesys flow didn’t capture the custom attributes as its first step
Fixed the issue where the handover restarted during the connection to MongoDB Atlas
Fixed the issue where Snapshots with a handover provider rendered the Handover to Agent Node’s provider field empty, causing the handover to fail
Fixed the issue where an update in the message processing queue caused missing user inputs

2025.12.0

Cognigy.AI

Released June 10, 2025

Features

Collaborative Editing

Introduced Collaborative Editing, a new feature designed to boost team productivity and collaboration while designing Flows. From now on, you will see other active users in the Flow and within individual Nodes, including their mouse cursors and real-time update indicators showing the number of changes made. To reduce conflicts from parallel updates, we’ve also introduced Node locking, preventing others from editing a Node while someone else is working on it. Finally, if you have questions for other project members, you can now start a discussion directly on a Node and mention teammates. This feature enables your team to work faster and more efficiently when developing AI Agents together. The feature is activated in a SaaS installation.

Native Integration with Zoom

Launched a Zoom Contact Center Endpoint for chat with AI Agents, improving collaboration and automating workflows.

Improvements

Set a maximum limit of 1 year for Analytics Data Expiration, Insights Session Data Expiration, and Steps Data Expiration in the Management UI
Added support for a custom authentication header name field to the OpenAI-compatible LLM provider settings
Improved the stability of the service-handover database connection to MongoDB and added caching for handover data while sending messages to handover providers. This change enhances the speed and reliability of the handover process
Updated the Amazon EventBridge integration with the Genesys Open Messaging handover provider to prevent conversations from ending during queue transfers. If you integrate with Genesys Open Messaging via EventBridge, update your configuration to use the new v2.detail.events.conversation.{id}.customer.end topic. Previously, you could end conversations using WebSocket events or Trigger-based methods. These methods have been removed and are no longer supported

Bug Fixes

Fixed the issue where the FEATURE_DISABLE_NPM_PACKAGES_IN_SECURE_CONTEXT flag wasn’t passed to the service-function-execution child process
Fixed the issue preventing updates to handover providers imported via Snapshots
Fixed the issue where the disabled status of Knowledge Sources imported from a Package was overwritten
Fixed the issue where the HTTP Request Node encoded query parameters, resulting in altered query values
Fixed the issue where Projects using Voice Gateway Endpoints with the Live Agent handover provider stopped delivering human agent messages to end users
Fixed the issue where goals imported via a Package or Snapshot weren’t referenced in the Track Goal Node

Cognigy Voice Gateway

Released June 10, 2025

Improvements

Added support for the Barge In feature to AI Agent Nodes. Now, when a Set Session Config Node precedes an AI Agent Node, the Barge In settings from the Set Session Config Node are applied to the AI Agent Node
Improved feature-server by adding the entire say verb content to the summary on the Tracing tab in Recent Calls within the Voice Gateway Self-Service Portal

Bug Fixes

Fixed the issue in feature-server where it stopped working when attempting to play a silent overlay
Fixed the issue where the nested gather verb wasn’t applied when the Repeat Question toggle was disabled under Reprompt Options in the Question or Optional Question Node
Fixed the issue in feature-server where DTMF inputs were gathered after the maximum number of digits had been reached
Fixed the issue of duplicate inputs due to concurrent gathers
Fixed the issue where the CALL_COMPLETED event wasn’t sent to the Endpoint

Cognigy Webchat

Released June 10, 2025

Improvements

Added support for the speak parameter for adaptive cards, which allows you to include spoken text summary of the adaptive card for better accessibility and user engagement

Bug Fixes

Fixed accessibility issues in Webchat v3

Cognigy Live Agent

Released June 10, 2025

Bug Fixes

Fixed the issue where skill-based routing and combined routing, which match human agents to conversations by language and other skills, didn’t work as expected
Fixed the issue where an invalid team name error was shown incorrectly during team creation or editing Teams in Settings > Teams
Fixed the issue where the Contact Profile in conversations didn’t display the Memories field after the Edit contact window was opened

Cognigy Insights

Released June 10, 2025

Features

Business Dashboard

Introduced the Business Dashboard. It gives you a quick overview of your key session metrics through interactive charts and tables, and includes location-based activity, active sessions by AI or human agents, and business outcomes.

Improvements

Removed the Insights Beta API

Bug Fixes

Fixed the issue in the Step Explorer and Transcript Explorer where applying a Snapshot filter caused Step filters to show duplicate results. Now, Explorers accurately display only the selected steps, even when a Snapshot filter is active

Infrastructure

Cognigy.AI + Insights + AI Copilot, Voice Gateway

Traefik, the Kubernetes ingress controller, has been updated to enhance functionality and address known security vulnerabilities in the dependencies of Cognigy.AI and Cognigy Insights. This update upgrades Traefik to version 3.4.0 and includes the latest Helm chart, reflecting a commitment to continuous improvement.

Traefik Update

Make updates for Cognigy.AI and Voice Gateway separately, because they have different Helm charts and values.yaml files. Before installing the Helm chart, follow these steps:

In the new Traefik Helm chart, the traefik.ports.<port_name>.redirectTo has been replaced with traefik.ports.<port_name>.redirections. If you’ve modified the Traefik port redirection in your local values.yaml file, update it accordingly.

Before: ports: web: redirectTo: port: websecure Now: ports: web: redirections: entryPoint: to: websecure scheme: https

Deploy the latest CRDs of Traefik by executing the following command:

kubectl apply --server-side --force-conflicts -k https://github.com/traefik/traefik-helm-chart/traefik/crds/?ref=v35.4.0

For more detailed information, refer to the official release notes provided by Traefik.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: