2025.14 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

If you have the Knowledge AI feature enabled and Qdrant is deployed, upgrading Cognigy.AI to version 2025.14.0 will automatically upgrade Qdrant to v1.13.4. If you need to roll back Cognigy.AI 2025.14.0 to an earlier version, refer to the Infrastructure section.

2025.14.2

Cognigy.AI

Released July 18, 2025

The following headers added in Cognigy.AI 2025.14.0 were removed because they broke some xApps by restricting iframe embedding and cross-origin resource loading:
- Content-Security-Policy with frame-src
- Cross-Origin-Resource-Policy: cross-origin
- Cross-Origin-Embedder-Policy: require-corp

2025.14.1

Cognigy.AI

Released July 11, 2025

Bug Fixes

Fixed the issue where Flows with Extensions didn’t throw errors during execution

2025.14.0

Cognigy.AI

Released July 8, 2025

Improvements

Set the platform-provided LLM as the default for new Projects. Now, when creating a new Project, you can immediately use design-time features without needing to select any LLM manually
Added the Log LLM Latency option to AI Agent and LLM Prompt Nodes. This option allows you to log the latency of LLM calls, which can help you monitor and optimize performance
Added the Custom URL option to the Amazon S3 Bucket connection for the File Storage feature. This allows you to specify URLs for S3-compatible storage services, such as Open Telekom Cloud, DigitalOcean Spaces, or Backblaze B2
Added support for passing the user’s language to Salesforce MIAW handover provider. The language is taken from the Flow’s locale and mapped to the Messaging User Language field in the session details on the Salesforce MIAW side
Added support for rendering automated responses when using the Salesforce MIAW handover provider. This ensures that any event-based messages configured in Salesforce (such as session start or inactivity notifications) are delivered during the conversation
Added the DISABLE_ABORT_HANDOVER_ON_SALESFORCE_MIAW_PARTICIPANT_CHANGE environment variable to control whether a Salesforce MIAW conversation automatically closes when a human agent is removed. By default, this variable is set to false. Setting it to true keeps the conversation open and continues polling for new events even after the human agent leaves
Added gravatar to the Main page. Now, you can see your gravatar in the upper-right corner of the Cognigy.AI UI, making it easier to identify your account
Added support for Salesforce’s automated messaging components when using the Salesforce MIAW handover provider

Bug Fixes

Renamed the Log Request and Completion option to Log System Prompt & Completion in the Debug Settings section of the LLM Prompt Node to better reflect the option’s functionality
Fixed the issue where the cache wasn’t invalidated when deleting connection fields
Fixed the issue where inconsistent timeout and retry handling in Generative AI features resulted in longer-than-expected execution times for Nodes using LLMs
Fixed the issue where an inactive conversation using Salesforce MIAW caused handovers to restart
Fixed the issue where the version number and UI elements in the User Menu overlapped
Fixed the issue where clicking the Create New Token button didn’t open the creation form if the Edit Token window was already open
Fixed the issue that prevented changes to the Question Node from being applied successfully
Fixed the issue where importing a Knowledge Store via a Package caused incorrect formatting of the sourceMetaData.sourceName property within the topK object returned by the knowledge search
Fixed the issue where triggering two consecutive handovers within the same session caused an error
Fixed the issue where the Playbook’s input text was incorrect if the Flow contained the Execute Flow or Go To Nodes

Cognigy Voice Gateway

Released July 8, 2025

Improvements

Improved general stability of Voice Gateway

Cognigy Webchat

Released July 8, 2025

Features

Added Style Presets to the Webchat v3 Endpoint. Now, you can apply a ready-made style with one click instead of configuring each setting manually

Improvements

Improved Webchat v3 accessibility. Now, Webchat v3 supports relative font sizes, so you can adjust the text size using your browser settings
Updated Webchat v3 and Demo Webchat to v3.25.2

xApps

Released July 8, 2025

Bug Fixes

Fixed the issue where xApps weren’t loaded in Demo Webchat

Cognigy Live Agent

Released July 8, 2025

Improvements

Renamed Team name to Team Name on the Create a new Team page to improve consistency in the Live Agent UI

Infrastructure

Cognigy.AI + Insights + AI Copilot

Qdrant upgrade from v1.8.3 to v1.13.4

For environments where the Knowledge AI feature is enabled and Qdrant is deployed, upgrading Cognigy.AI to version 2025.14.0 will automatically upgrade Qdrant to v1.13.4. If you need to roll back Cognigy.AI 2025.14.0 to an earlier version, don’t roll back Qdrant to v1.8.3. The Qdrant upgrade isn’t reversible. To prevent issues, before rolling back Cognigy.AI 2025.14.0 to an earlier version, specify the v1.13.4 tag in the Qdrant configuration as follows:

qdrant:
  image:
    tag: "v1.13.4"
...

This configuration ensures that Qdrant will continue to run on v1.13.4 even if Cognigy.AI 2025.14.0 and its Qdrant dependency Helm chart are rolled back.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 15, 2026.