2025.18 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

As of September 24, 2025, gemini-1.5-flash and gemini-1.5-pro are deprecated. Google recommends migratinggemini-1.5-flash to gemini-2.0-flash and gemini-1.5-pro to gemini-2.0-flash. We strongly recommend carrying out this migration since the support for gemini-1.5-flash and gemini-1.5-pro will be removed from future Cognigy.AI versions.

Refer to the list of all upcoming removals on the Deprecations and Removals page.

2025.18.2

Cognigy.AI

Released September 17, 2025

Improvements

Added the End Handover on Participant Change setting to the Handover to Agent Node for the Salesforce MIAW provider. Enabling this setting ends the handover when an agent is removed, relying on the participant change event because Salesforce can’t always guarantee receipt of the conversation close event

Bug Fixes

Fixed the issue where configuring OAuth credentials in a Genesys Endpoint failed with the error Validation failed. Field oAuth2Connection was not allowed
Fixed the issue where user IDs with big integer values weren’t processed correctly during handover

2025.18.1

Cognigy Voice Gateway

Released September 12, 2025

Bug Fixes

Fixed the issue where it wasn’t possible to enter new credentials when you selected Deepgram as a speech provider in the Voice Gateway Self-Service Portal for Cognigy SaaS installations.

2025.18.0

Cognigy.AI

Released September 2, 2025

Improvements

Removed the Beta flag from the new Handover Providers interface.

Bug Fixes

Fixed the issue where the Absorb Context parameter in the Go To Node didn’t merge the source and destination Flow contexts as expected
Fixed the issue in the Cognigy.AI API documentation. Now, GET APIs show the response for the next and previous cursors
Fixed the spacing, sizing, and styling issues in the Lexicon and Any Slot input fields to align them with System Slot fields
Fixed the issue where goals weren’t created in Analytics when uploading a Snapshot, which caused missing data in the Goals Performance chart in Insights
Fixed the issue where users with projectAdmin roles couldn’t upload a file within the Project they administer. For example, when creating an LLM connection using the Upload JSON File option
Fixed the issue where users couldn’t save CognigyScript expressions in Node fields that support Manual Input, such as the Select Flow and Select Node fields in the Go To Node
Fixed the issue where the AI Enhanced Output feature failed on Azure-hosted LLMs due to content policy violations
Fixed the issue where the AI Enhanced Output feature didn’t work with the following models: gpt-4.1, gpt-4.1-nano, gpt-4.1-mini, claude-sonnet-4-0, claude-opus-4-0
Fixed the issue in the Endpoint settings where the Migrate to Handover Providers button for the Live Agent saved the pre-configured account instead of the manually entered configuration
Fixed the issue in the Question Node where the Large Language Model list didn’t display available models in the following scenarios:
- When LLM Prompt was selected under Reprompt Options > Reprompt Method
- When LLM-Extract Entity was selected from the Question Type list, the LLM Entity Extraction Options section showed an empty model list
Fixed 500 errors and stack traces caused by malformed OData URLs
Fixed the issue where additional category IDs weren’t applied during handover to RingCentral Engage

Cognigy Voice Gateway

Released September 2, 2025

Bug Fixes

Fixed the termination_reason field in the Call Detail Record (CDR) for failed calls in sbc-inbound. Now, the caller abandoned reason correctly indicates that the caller initiated the call but canceled it before it was answered
Fixed the issue where multiple BYE messages were sent when the voice AI Agent hung up a call in sbc-inbound. This fix ensures that each call termination generates only a single event, preventing duplicate call termination notifications

Cognigy Webchat

Released September 2, 2025

Features

Webchat v3 npm Package

With version 3.29.1, Webchat v3 is now officially available as an npm package. This change makes it easier for developers to integrate, update, and manage Webchat v3 in modern web applications.

Bug Fixes

Fixed the issue in Webchat v3 to correctly track conversations with or without a channel property, showing distinct icons and channel names in Transcript Explorer.

Cognigy Live Agent

Released September 2, 2025

Bug Fixes

Fixed the issue where the end user’s profile picture didn’t update in the Contact Profile details and the Conversations list. Now, profile pictures display correctly throughout the Live Agent interface.

Cognigy Insights

Released September 2, 2025

Improvements

Added support for additional country flags in the Top Sessions list on the Business dashboard

Bug Fixes

Fixed the issue where deactivating a Contact Profile caused inconsistencies in Analytics data
Fixed the issue where empty messages appeared in the Transcript Explorer
Fixed the issue where WhatsApp messages appeared as Webchat messages in the Transcript Explorer
Fixed the issue where deleting Analytics records caused inconsistencies
Fixed the issue where the Analytics database failed due to a field length limitation
Fixed the issue where searching for standard session IDs or contact IDs in the Transcript Explorer returned multiple unrelated results instead of an exact match

Infrastructure

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: