2025.20 - Cognigy Documentation

2025.20.2

Cognigy Voice Gateway

Released October 15, 2025

Improvements

Removed the CALL_RECONNECTED event, which was previously sent to the Flow after a WebSocket reconnection. This change prevents it from registering as user input and causing unintended behavior.

2025.20.1

Cognigy.AI

Released October 7, 2025

Bug Fixes

Fixed the issue where certain integrations broke due to reliance on an undocumented property in the agentReply message.

Infrastructure

Released October 1, 2025

Cognigy Voice Gateway

Updated the value in {{ .Values.jobs.image }} from vg-alpine-curl:3.20 to vg-alpine-k8s-tools:3.22. This change was done because the image used in the audit-logs-cleanup CronJob and in the audit-cleanup-admin-extractor Job were no longer accessible in the public docker.io registry.

2025.20.0

Cognigy.AI

Released September 30, 2025

Features

Webhook Logging for AI Agent and LLM Prompt Nodes

Introduced the Send Request Logs to Webhook option to the Debug Settings in AI Agent and LLM Prompt Nodes. Enabling this option allows developers to capture and forward request logs to a specified webhook endpoint for debugging and monitoring purposes, helping to troubleshoot issues more effectively.

Improvements

Added the Custom Headers parameter to the Advanced section in the MCP Tool Node. This parameter allows you to specify any key-value pairs to be added to your MCP connection headers.
Extended the Textual Description parameter capabilities for the output types: Video, Audio, Image, Adaptive Card, Gallery, and List. For these types, you can now include text from the Textual Description parameter in the prompt or transcript.
Updated the JSON example in the Source Data parameter of the Fuzzy Search Node. This update improves clarity for users when configuring the Node and ensures the example aligns with common practical scenarios.
Added new audit events. Now, Cognigy.AI OData requests are logged as odataRequest in the Admin Center for better transparency and monitoring.
Removed the FEATURE_ENABLE_OAUTH2_AZURE_CONNECTION_WHITELIST feature flag for the OAuth2 authentication method in the Azure OpenAI LLM configuration.

Bug Fixes

Fixed the issue where JSON responses weren’t parsed correctly when using non-streamed requests to Azure OpenAI.
Fixed the issue where a deleted Project couldn’t be removed from global resources.
Fixed the issue where uncollapsed Knowledge Chunks in the Chunk editor were sometimes overlapping.
Fixed the issue where long Knowledge Source titles and descriptions were displayed incorrectly in the Chunk editor.
Fixed the issue when updating an email using the Update Profile Node. Now, the system correctly saves and displays the email in the Contact Profile and the Cognigy.AI OData Endpoint instead of showing it as undefined.

Cognigy Voice Gateway

Released September 30, 2025

Features

Advanced RTP Traffic Routing

The Anchor Media parameter is now Media Path, giving enhanced control over RTP routing for monitoring, transcoding, security, and NAT handling. The Full Media and Partial Media options remain compatible with previous settings (On/Off), while No Media allows direct routing without a media platform.

Cognigy Live Agent

Released September 30, 2025

Improvements

Introduced version 1.1 for the Live Agent OData endpoint.

Cognigy Insights

Released September 30, 2025

Improvements

Fixed the issue where Snapshots were listed twice when the Snapshots filter was activated.
Fixed the issue where empty messages containing only timestamps were shown in the Transcript Explorer.

Infrastructure

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 21, 2026.