2025.21 - Cognigy Documentation
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Qdrant has been updated from v1.13.4 to v1.15.4. For more information, refer to the Infrastructure section.
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2025.21.3
Cognigy Live Agent
Released October 24, 2025
Bug Fixes
- Fixed the issue where data couldn’t be saved or read properly when a custom namespace for a Redis connection pool is used
2025.21.2
Cognigy Live Agent
Released October 23, 2025
Bug Fixes
- Fixed the issue where the database migration job failed during the installation of a newly set-up Live Agent
2025.21.1
Cognigy.AI
Released October 15, 2025
Bug Fixes
- Fixed the release rollout process by deactivating a background job
Cognigy Live Agent
Released October 15, 2025
Bug Fixes
- Fixed the connection issue that prevented Live Agent from starting
2025.21.0
Cognigy.AI
Released October 14, 2025
Features
Knowledge Connectors
- Introduced Knowledge Connectors in Knowledge AI. This feature allows you to ingest knowledge from external sources, such as databases, APIs, or document libraries, and use it directly in your Flows. You can use prebuilt Knowledge Connectors from the Marketplace, such as Confluence and Diffbot, or create custom ones using the Extension framework.
Improvements
- Allowed arbitrary custom URLs for Azure OpenAI LLMs, so the URL is no longer restricted to Azure OpenAI’s domain.
Bug Fixes
- Fixed the issue where
console.logstatements in the NLU connector code logged to the system log instead of the app log - Fixed
itemsin theGET /v2.0/conversations/{sessionId}response to be an array instead of an object - Fixed the issue preventing the export of manual Knowledge Sources from the UI
- Fixed the issue where Knowledge Source file names weren’t properly decoded
- Fixed the issue where some Knowledge Chunks were created without metadata when processing files with Azure Document Intelligence
- Fixed the issue where the time zone wasn’t considered when calculating the UTC offset in date Slots
- Fixed the issue where the Azure Bot Services endpoint displayed empty messages in the Microsoft Teams chat
- Fixed the issue where the
getConversationCounterv3 API returned incorrect counts for sessions over 50 conversations. Data will be available the day after the v2025.21.0 upgrade, once records are corrected.
Cognigy Voice Gateway
Released October 14, 2025
Improvements
- Removed the
CALL_RECONNECTEDevent, which was previously sent to the Flow after a WebSocket reconnection. This change prevents it from registering as user input and causing unintended behavior.
Cognigy Live Agent
Released October 14, 2025
Bug Fixes
- Fixed the issue where the deletion process failed for conversations older than two years.
Infrastructure
Cognigy.AI + Insights + Agent Copilot
Qdrant Upgrade from v1.13.4 to v1.15.4
For Cognigy SaaS where the Knowledge AI feature is enabled and Qdrant is deployed, upgrading Cognigy.AI to version 2025.21.0 will automatically upgrade Qdrant to v1.15.4.
Version Compatibility Matrix
The version compatibility matrix was updated for the following Cognigy products:
Last modified on April 21, 2026.