2025.22 - Cognigy Documentation

2025.22.3

Cognigy.AI

Released November 20, 2025

Bug Fixes

Fixed the issue where Microsoft Azure OpenAI models using the API Key connection type with custom URLs failed

2025.22.2

Cognigy.AI

Released November 5, 2025

Bug Fixes

Fixed the issue where Snapshot deployments used the incorrect Project ID during Flow executions

Cognigy Webchat

Released November 5, 2025

Bug Fixes

Fixed the issue where Webchat displayed the human agent’s name and logo from Genesys Open Messaging instead of the AI Agent’s name and the Webchat logo

2025.22.1

Cognigy.AI

Released October 30, 2025

Bug Fixes

Fixed the issue in the Helm chart that prevented the execution of Knowledge Connectors in the trial environment. For on-premises installations, set persistentVolumeClaim.runtime.enabled to true so that Knowledge Connectors work properly

2025.22.0

Cognigy.AI

Released October 28, 2025

Features

Cognigy AI Operations Center (AI Ops Center)

With AI Ops Center, you can monitor and manage your AI Agents using real-time dashboards, performance insights, and proactive issue alerts. Full features are unlocked with a license.

Improvements

Added new LLMs:
Azure OpenAI and OpenAI: gpt-5, gpt-5-nano, gpt-5-mini, gpt-5-chat-latest
- Google Gemini: gemini 2.5, gemini-2.5-flash, gemini-2.5-flash-lite
Added a new event to display the human agent’s name and image in the conversation for the Genesys Open Messaging Handover provider with the Amazon EventBridge integration
Added authorization and authentication actions to Audit Events for successful and failed user login attempts
Improved the debug message description for the MCP Tool Node. The debug message now indicates whether the tools were fetched from the cache or directly from the MCP Server
Upgraded the Basic Parser to a more stable document processing solution to improve reliability, reduce maintenance overhead, and enhance security

Bug Fixes

Fixed the Track Goal Name not displaying properly on the Node
Resolved Anthropic responses in LLM prompt nodes occasionally displaying a JSON object instead of text output
Updated the deprecation deadline for handover settings to January 2026

Cognigy Voice Gateway

Released October 28, 2025

Improvements

Added filtering of recent calls by application
Improved reconnection behavior. Voice Gateway now reconnects faster and more reliably when it temporarily loses its connection to Cognigy.AI

Bug Fixes

Fixed SRTP Base64 padding to ensure compatibility with Zoom’s crypto suite
Fixed the issue where the Reason set on the Voice Gateway Endpoint for the Call Failover feature wasn’t correctly added as an X-Reason header to SIP messages

Cognigy Webchat

Released October 28, 2025

Bug Fixes

Fixed the issue with streaming outputs in Demo Webchat

Cognigy Live Agent

Released October 28, 2025

Bug Fixes

Fixed the issue where the database migration job failed when installing a newly set-up Live Agent
Fixed the issue where data couldn’t be saved or read properly when a custom namespace for a Redis connection pool is used

Cognigy Insights

Released October 28, 2025

Bug Fixes

Fixed the Snapshots list loading issue in the Snapshot filter. The list now appears immediately and reliably when the filter is applied

Infrastructure

Cognigy.AI + Insights + Agent Copilot + AI Ops Center

Activate AI Ops Center

The activation process depends on the installation type:

SaaS. All clusters include the Cognigy.AI monitoring stack by default. Contact your Customer Success Manager to activate AI Ops Center.
On-Premises. AI Ops Center is unavailable for on-premises installations. To conserve cluster resources, add the following to the localized values.yaml file:

dbConnectionString:
    services:
      serviceSentinel:
        enabled: false

serviceSentinel:
    enabled: false

Voice Gateway

Enable Redis keep-alive ping. Add a new environment variable to {{ .Values.cognigyEnv }} named REDIS_KEEP_ALIVE_INTERVAL_IN_SECONDS with a default value of 10 seconds. All services with access to Redis will restart after applying this value.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 21, 2026.