2025.24 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

In Cognigy.AI 2025.25.0, transformers will start using the axios library for handling HTTP requests internally instead of request-promise. For more details, read Transformers Overview.

The following Anthropic models have been removed from Cognigy.AI because they are no longer supported by Anthropic: claude-3-5-sonnet-20241022, claude-3-5-sonnet-latest, claude-instant-v1, and claude-v1-100k.If you use these models in your Flows, replace them with available models from the Model Support by Feature list to ensure your AI Agents remain stable.

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2025.24.2

Cognigy.AI

Released December 5, 2025

Bug Fixes

Fixed SSO and inconsistent login issues in Cognigy.AI

Cognigy Voice Gateway

Released December 3, 2025

Bug Fixes

Fixed the issue in api-server and helm chart where api-server logged some errors due to an optional environment variable
Fixed the issue in feature-server where the initial connection to Cognigy.AI required more attempts than expected

2025.24.1

Cognigy.AI

Released December 3, 2025

Bug Fixes

Fixed the issue where Cognigy.AI OData audit events contained sensitive information

Cognigy Voice Gateway

Released November 26, 2025

Bug Fixes

Fixed the issue where Microsoft Azure’s speech-to-text functions didn’t work properly by rolling back the FreeSWITCH image from cognigy.azurecr.io/vg-freeswitch-mrf:2024.24.0 to cognigy.azurecr.io/vg-freeswitch-mrf:0.9.3

2025.24.0

Cognigy.AI

Released November 25, 2025

Features

Simulator

Introduced the Simulator for AI Agents. The Simulator is an LLM-powered tool in Cognigy.AI that allows users to model and test full conversational scenarios for LLM-based AI Agents. Use the Simulator to mimic real-world user interactions and evaluate the performance, behavior, and reliability of AI Agents in controlled environments. You can try the Simulator in the trial environment.

New Handover Provider for storm from Content Guru

Introduced a new handover provider for storm, the contact center platform from Content Guru. With the storm handover connector, you can integrate Cognigy.AI with storm, enabling end users to connect with human agents working in a contact center that uses storm.

Improvements

Retired Anthropic’sclaude-3-5-sonnet-latest, claude-instant-v1, and claude-v1-100k models
Added base64Encode and base64Decode API functions to Code Nodes
Improved the visibility of hyperlinks in the Interaction Panel
Added an activity filter on the Contact Profiles page
Introduced a fallback value indicator in the Node editor fields. This indicator helps users understand the fallback value that is used when no value is configured for the field

Bug Fixes

Fixed the issue where resizing the Marketplace page prevented users from scrolling and displaying all Extensions
Fixed the issue where icons indicating deprecation and retirement status for LLMs were hidden when the LLM name was longer than the Model Type column on the Large Language Models page
Fixed the issue where logging in to Cognigy.AI in a second environment with the same domain caused the user to be logged out of the first environment due to a lack of cookie isolation
Fixed the issue where users couldn’t add Tool Nodes to LLM Prompt Nodes
Fixed the issue where a translation for the Generative Conversation Summary Node was missing
Fixed the issue where dependent Flows didn’t appear in the dependency list while packaging a Voice Gateway Endpoint
Fixed the issue where the Global Connection page crashed when users with slow connections switched between pages
Fixed the issue where the collaborator icon on a Node was hidden if there were no conversations on this Node
Fixed the issue where real-time translations weren’t working as expected when Live Agent sent messages to users
Fixed the issue where the positioning of the loader in the Knowledge Sources page prevented the scroll bar of the Knowledge Source list from working
Fixed the issue where retired models were displayed in Knowledge AI settings
Fixed the issue where human agent names were shown for Genesys Cloud Open Messaging without customer consent
Fixed the issue where Azure OpenAI models using API key connections with custom URLs didn’t work properly

Cognigy Live Agent

Released November 25, 2025

Improvements

Added the Profile Language option in the Profile settings to allow the human agent to set their preferred UI language. This option overrides the account language and translates email and push notifications into the selected language

Bug Fixes

Fixed the issue where the right expanding arrow button of the chat panel wasn’t visible when the Enable overriding AI Copilot preferences and Enable AI Copilot Workspace options were activated
Fixed the issue where email delivery failed due to names including commas in the From field

Cognigy AI Ops Center

Released November 25, 2025

Improvements

Updated the Handover Providers dashboard: the Provider Forwarding Errors Count and API Call Request Duration charts were removed, and the Handover Requests and Handover Messages charts were added to track the number of handover attempts and end-user messages, ensuring smooth conversation transfers

Bug Fixes

Fixed the issue where the General indicator was highlighted red when other subcomponents’ indicators were highlighted red

Infrastructure

Voice Gateway

Improved Websocket stability for keep-alive pings, retries, and message orders

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on February 3, 2026.