2026.14 (latest) - Cognigy Documentation

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For all Cognigy installations, we are updating Traefik from version 3.4.0 to 3.6.0 to enhance functionality and address known security vulnerabilities in the dependencies of Cognigy.AI, Voice Gateway, and Insights. For on-premises and dedicated SaaS installations, read the Infrastructure section.

2026.14.1

Cognigy.AI

Released July 17, 2026

Bug Fixes

Fixed the issue where Extensions could unexpectedly fail on clusters with Cognigy Serverless enabled. Extension executions now complete successfully instead of showing an error

Cognigy Voice Gateway

Released July 15, 2026

Bug Fixes

Fixed the failover issue with TTS streaming

2026.14.0

Cognigy.AI

Released July 7, 2026

Features

Mask and Keep Analytics

The Delete Profile and Deactivate Profile Flow Nodes now support a Mask and keep analytics data option. Instead of permanently deleting a contact’s analytics data, you can keep it with personal details replaced by a hash. Masked sessions remain counted in Analytics dashboards but are hidden from the Conversations and Message explorers.

API-Key Authentication in REST Endpoints

Added API Key authentication to REST Endpoints. Inbound requests can now be secured with Endpoint-scoped API keys sent in the x-rest-endpoint-key header, generated and revoked from the Endpoint editor.

Improvements

Added the capability to configure the scenario limit per Project
Added support for importing NICE CXone handover providers via Packages and Snapshots
Added a status indicator to the NiCE CXone (Integrated) handover provider that displays the connection progress between Cognigy.AI and NiCE CXone

Bug Fixes

Fixed the issue where the Code Node editor displayed errors for valid JavaScript, for example, String.replaceAll
Fixed the issue in the API documentation where the paths for GET /v2.0/handover/provider/{providerId} and POST /v2.0/handover/provider were incorrect
Fixed the issue where GET /v2.1/projects/{projectId}/logs/{logEntryId} returned 404 for IDs returned by GET /v2.1/projects/{projectId}/logs when the v2.0 log model was active
Fixed the issue where the Flow Transition debug message wasn’t shown in the Interaction Panel when a Go To Node switched Flows
Fixed the issue where imported Endpoints through Packages kept the Locale reference from the original Project, causing Insights to report incorrect data about the percentage of users by locale
Fixed the issue where user inputs and AI Agent outputs were excluded from the Conversations explorer due to a failed write batch caused by analytics records containing null bytes
Fixed the issue where the Search Extract Output Node returned static instruction examples alongside search results

Cognigy Voice Gateway

Released July 7, 2026

Features

New TTS Streaming

Introduced the TTS streaming feature. Use TTS streaming to let your AI Agent deliver synthesized speech as it’s generated, rather than waiting for the entire response to finish processing. This feature enables faster, more natural-sounding conversations.

Register Status Section

Added the Register Status section to the Edit Carrier page. When Require SIP Register is enabled, the section shows the latest REGISTER attempt details and a timeline of recent registration attempts to help identify registration failures without checking logs.

Improvements

Removed the Use hosted Deepgram service option, making the Region setting always visible on the Speech Service page in the Voice Gateway Self-Service Portal

Bug Fixes

Fixed the issue where a possible race condition could lead to delayed cleanup of a speech-to-text connection during call transfers
Fixed the issue where PCAP downloads broke when SIP Call-IDs contained forward slashes (/)
Fixed the issue where trailing commas in contact data caused malformed STT hints that Deepgram Flux rejected with 400, resulting in silent call failures
Fixed the issue where atmosphere sounds were reproduced with interference on calls using the Opus audio codec at 48 kHz stereo

Cognigy Live Agent

Released July 7, 2026

Bug Fixes

Fixed the issue where abandoned sessions weren’t displayed on the Live Agent dashboard in Insights

Cognigy Insights

Released July 7, 2026

Bug Fixes

Fixed the issue where conversations containing extremely large user input messages triggered a crash loop
Fixed the issue where the Conversation Analyzer failed to update analysis status after completing a run
Fixed the issue where the Conversation Analyzer incorrectly showed Analysis complete as a success notification when all analyses actually failed, for example, due to an invalid LLM connection

Infrastructure

Cognigy.AI + Insights + AI Copilot + Voice Gateway

Traefik, the Kubernetes ingress controller, has been updated to version 3.6.0 to enhance functionality and address known security vulnerabilities in the dependencies of Cognigy.AI, Voice Gateway, and Insights. The bundled Helm chart is updated accordingly.

Traefik Update

Make updates to Cognigy.AI and Voice Gateway separately because they use different Helm charts and values.yaml files.Before installing the Helm chart, follow these steps:

In the new Traefik Helm chart, the entry point redirection and TLS settings have moved under a new http key. The traefik.ports.web.redirections setting is now traefik.ports.web.http.redirections. If you’ve modified the Traefik port redirection in your local values.yaml file, update it accordingly.Before:

ports:
     web:
       redirections:
         entryPoint:
           to: websecure
           scheme: https

Now:

ports:
     web:
       http:
         redirections:
           entryPoint:
             to: websecure
             scheme: https

The globalArguments key has been deprecated. If you need to pass any arguments to Traefik, use the additionalArguments key instead.
Deploy the latest CRDs of Traefik by executing the following command:

kubectl apply --server-side --force-conflicts -k https://github.com/traefik/traefik-helm-chart/traefik/crds/?ref=v39.0.9

For more detailed information, refer to the official Traefik release notes.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on July 17, 2026.