2026.4 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

As of Cognigy.AI 2026.4.0, the Step and Message explorers in Insights are deprecated. These explorers will remain functional until their full removal in Cognigy.AI 2026.17.0.

As of Cognigy.AI 2026.4.0, the OAuth2 authentication method for the Send SMTP Email Node is deprecated. The full removal of this authentication method is planned for Cognigy.AI 2026.16.0. To avoid disruptions in AI Agents using OAuth2 in this Node, migrate to the OAuth2 Client Credentials authentication method before the removal date.

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2026.4.1

Cognigy Voice Gateway

Released February 18, 2026

Bug Fixes

Fixed the issue where the Recent Calls page in the Voice Gateway Self-Service Portal displayed an infinite loading spinner for users with the Account scope

2026.4.0

Cognigy.AI

Released February 17, 2026

Improvements

Added the Maximum Loops parameter to the Advanced section in the Resolve Tool Action Node. This parameter allows users to control how many times the AI Agent can loop back for multistep reasoning
Added a warning about data security to the Extensions page
Added deprecation warnings for the Handover Settings section in the Endpoint settings and set this section to read-only mode
Added a deprecation tag to the Legacy option of the Handover Providers field in the Handover to Agent Node, Question Node, and Handover to Human Agent Tool
Renamed the End Participant Change toggle to End Chat When Agent Leaves in the Salesforce MIAW handover provider settings
Added the Display Agent Details toggle to the Handover to Human Agent and to the Question Nodes for Genesys handover providers. This toggle allows you to display the human agent’s name and profile image in the chat

Bug Fixes

Fixed the issue where the Embedding option was displayed in the Model Type field for LLM providers for which custom embedding models weren’t supported
Fixed the issue where handover providers weren’t saved after being created or updated
Fixed the issue where custom JSON objects sent through handover providers weren’t expanded
Fixed the issue where data assertions for Quick Replies failed during Playbook runs in the Interaction Panel
Fixed the issue where Extension Nodes were displayed on the tab next to the Extension tab, and the Nodes in the last tab weren’t displayed
Fixed the issue where the Data Redaction settings section was displayed on the Settings page even when the feature was disabled
Fixed the issue where the Train Flows tooltip was blank
Fixed the issue where the Live Agent Inbox Id field was empty when the Live Agent Handover provider was selected in a Project with a preconfigured Live Agent account
Fixed the issue where Nodes prompted users to save changes even if no changes were made
Fixed a password reset issue that could expose users across multiple organizations
Fixed the issue where goals weren’t completely synced to Insights during Snapshot uploads
Fixed the issue where the NLU Date Slot outputted an ISO date with incorrect formatting
Fixed the issue where the API Access Token and API Key fields couldn’t be unmasked in the 8x8 and Chatwoot handover provider settings
Fixed the issue where the Question Node wasn’t saved when Genesys Cloud Open Messaging was selected as the handover provider for escalations

Cognigy Voice Gateway

Released February 17, 2026

Features

Deepgram Flux for STT Services

Introduced support for the Deepgram Flux speech provider for speech-to-text (STT) services. This provider is powered by the Deepgram Flux model, which is optimized for transcription accuracy, real-time streaming, and processing large volumes of audio.

NiCE CXone: Preconfigured SIP Trunk for Quick Setup

Added NiCE CXone as a preconfigured SIP trunk provider in the Voice Gateway Self-Service Portal. By selecting NiCE CXone in the carrier settings, the fields on the Edit carrier page are automatically filled in with the standard SIP trunk values for the NiCE CXone carrier. The feature is available only for installations integrated with the NiCE CXone platform.

Bug Fixes

Fixed the issue where STT hints weren’t correctly passed for Deepgram’s Nova-3 models
Fixed the issue where a range error occurred due to misaligned audio buffers
Fixed the issue where a final ping was sent after a sip:refer

Agent Copilot

Released February 17, 2026

Improvements

Added the Accept Only JWT Requests toggle to the Endpoint settings. This toggle allows you to enforce JWT validation for requests to the Agent Copilot URL

Cognigy Live Agent

Released February 17, 2026

Improvements

Implemented conversation-handling logic so that manual assignee changes automatically trigger conversation reassignment
Removed the Automatically set escalated conversations to Escalation priority option from the Inbox settings
Updated the Live Agent library to align with current Cognigy.AI components. It now supports proper rendering of AI Agent messages with complex output types, such as Text with Buttons, Galleries, and Text with Quick Replies, in conversations. This update ensures structural consistency across components and full compatibility with all Cognigy.AI output types

Bug Fixes

Fixed the issue where the unread message counts didn’t include all unread messages in a conversation that the human agent didn’t open
Fixed the issue where escalated conversations appeared on the Mine tab only after the page was refreshed or the tabs were switched

Infrastructure

Cognigy.AI + Insights + Agent Copilot

During the Helm chart upgrade, the billing-related CronJob runs automatically in on-premises environments and performs the necessary background operations to maintain data integrity and system consistency. No manual action is required.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 16, 2026.