2026.8 - Cognigy Documentation

Documentation Index

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Introduced the new ingress.ingresController feature flag to controls whether Traefik middleware resources are created. For on-premises installations, refer to the Infrastructure section.

Introduced the Cognigy MCP Server, connecting MCP clients like Claude, Codex, Cursor, and VS Code to the Cognigy.AI REST API. The server enables creation, testing, and iterative improvement of LLM-based AI Agents through a self-improvement loop.

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2026.8.3

Cognigy.AI

Released May 6, 2026

Bug Fixes

Fixed the issue where the Simulator wasn’t accessible for on-premises installations with their own ingress controller implementation
Fixed the issue where one end user calling AI Agents in different Projects in the same organization resulted in a single shared Contact Profile across Projects. This led to different AI Agents considering the end user as a recurring caller. Now, each Project creates their respective Contact Profiles separately in such cases

2026.8.2

Cognigy.AI

Released April 22, 2026

Improvements

Increased the LLM request timeout for the Simulator from 10,000 ms to 20,000 ms. For on-premises installations, the LLM request timeout is now configurable via the SIMULATION_LLM_TIMEOUT_MS environment variable. The default value is 20,000 ms

Cognigy Voice Gateway

Released May 15, 2026

Improvements

Improved the stability of Microsoft Azure Speech Services speech-to-text and text-to-speech integrations. This improvement prevents potential connection issues and unexpected outages caused by changes to external services

Cognigy Insights

Released April 22, 2026

Bug Fixes

Fixed the issue in the Transcript explorer where session transcripts for Webchat v2 and v3 Endpoints didn’t show AI Agent messages that only contained buttons or quick replies

2026.8.1

Cognigy.AI

Released April 16, 2026

Bug Fixes

Fixed the issue where Extensions imported via Snapshot failed with the error Unable to find extension module. The stored file path in the Extension referenced the original pre-import ID instead of the new ID generated during the Snapshot import. The issue occurred after upgrading to Cognigy.AI 2026.7.1
Fixed the issue where users couldn’t access the Simulator in a Project due to internal authentication and authorization checks

Cognigy Voice Gateway

Released April 20, 2026

Bug Fixes

Fixed the issue where a Say verb containing only an <audio> tag without any text for voice output didn’t play the audio
Fixed the issue where storing Microsoft Azure Speech Services credentials in on-premises installations required an invalid region field

Cognigy Insights

Released April 16, 2026

Improvements

Improved Insights stability

2026.8.0

Cognigy.AI

Released April 14, 2026

Features

Retrieve Knowledge Node

Introduced the NiCE CXone Retrieve Knowledge Node. With this Node, you can retrieve knowledge from NiCE CXone Knowledge Hub and provide accurate information to your AI Agent. The Retrieve Knowledge Node is supported only in Cognigy.AI installations hosted in the following environments:

cognigy-na1.nicecxone.com
cognigy-na3.nicecxone.com
cognigy-ca1.nicecxone.com
cognigy-uk1.nicecxone.com
cognigy-au1.nicecxone.com
cognigy-jp1.nicecxone.com

Improvements

For the NiCE CXone handover provider:
- Added the Display Agent Details toggle to the Handover to Human Agent and Question Nodes. This toggle allows you to display the human agent’s name and profile image in Webchat
- Added support for the On Resolve Options setting in the Handover to Human Agent Node
- Added support for bi-directional typing indicator in Webchat v3
- Added detection of the ONRELEASE action to determine when a human agent ends the conversation
Included legacy API keys on the My Profile page with the Legacy tag
Improved error response text for failed Create and Update handover provider API requests
Improved the detection to determine when human agents end conversations on Salesforce MIAW by using the CONVERSATION_SESSION_STATUS_CHANGED event instead of CONVERSATION_PARTICIPANT_CHANGED

Bug Fixes

Fixed the issue where the LLM connection set at Project-level wasn’t used in attached Flows when the Override Snapshot Connections options were activated in the Endpoint
Fixed the issue where deactivating a Contact Profile with data deletion didn’t set the Contact Profile to inactive
Fixed the issue where JSON API responses using the HAL convention returned the internal host URL in embedded link URLs (hrefs) instead of the configured custom service URL
Fixed the issue where messages added through the Add Transcript Step Node were ignored in LLM calls
Fixed the issue where autogenerated scenarios failed when goals were included in the scenario configuration

Infrastructure

Cognigy.AI + Insights + Agent Copilot

For on-premises installations, the .Values.traefik.enabled feature flag is no longer used to control whether Traefik middleware resources are created. To control this mechanism, set the new ingress.ingresController feature flag in values.yaml:

To activate the creation of Traefik middleware resources, set:

ingress:
      ingresController: "traefik"

To prevent the creation of Traefik middleware resources, set:

ingress:
      ingresController: ""

This option is necessary if you use non-Traefik controllers, such as NGINX, and set traefik.enabled: false in earlier releases.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: