## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

Introduced the new `ingress.ingresController` feature flag to controls whether Traefik middleware resources are created. For on-premises installations, refer to the [Infrastructure](https://docs.cognigy.com/release-notes/2026.8#infrastructure) section.

Introduced the [Cognigy MCP Server](https://docs.cognigy.com/ai/for-developers/developers/cognigy-mcp-server), connecting MCP clients like Claude, Codex, Cursor, and VS Code to the Cognigy.AI REST API. The server enables creation, testing, and iterative improvement of LLM-based AI Agents through a self-improvement loop.

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## 2026.8.3

### Cognigy.AI

**Released** May 6, 2026

#### Bug Fixes

- Fixed the issue where the Simulator wasn’t accessible for on-premises installations with their own ingress controller implementation
- Fixed the issue where one end user calling AI Agents in different Projects in the same organization resulted in a single shared Contact Profile across Projects. This led to different AI Agents considering the end user as a recurring caller. Now, each Project creates their respective Contact Profiles separately in such cases

## 2026.8.2

### Cognigy.AI

**Released** April 22, 2026

#### Improvements

- Increased the LLM request timeout for the Simulator from 10,000 ms to 20,000 ms. For on-premises installations, the LLM request timeout is now configurable via the `SIMULATION_LLM_TIMEOUT_MS` environment variable. The default value is 20,000 ms

### Cognigy Voice Gateway

**Released** May 15, 2026

#### Improvements

- Improved the stability of Microsoft Azure Speech Services speech-to-text and text-to-speech integrations. This improvement prevents potential connection issues and unexpected outages caused by changes to external services

### Cognigy Insights

**Released** April 22, 2026

#### Bug Fixes

- Fixed the issue in the Transcript explorer where session transcripts for Webchat v2 and v3 Endpoints didn’t show AI Agent messages that only contained buttons or quick replies

## 2026.8.1

### Cognigy.AI

**Released** April 16, 2026

#### Bug Fixes

- Fixed the issue where Extensions imported via Snapshot failed with the error `Unable to find extension module`. The stored file path in the Extension referenced the original pre-import ID instead of the new ID generated during the Snapshot import. The issue occurred after upgrading to Cognigy.AI 2026.7.1
- Fixed the issue where users couldn’t access the Simulator in a Project due to internal authentication and authorization checks

### Cognigy Voice Gateway

**Released** April 20, 2026

#### Bug Fixes

- Fixed the issue where a Say verb containing only an `<audio>` tag without any text for voice output didn’t play the audio
- Fixed the issue where storing Microsoft Azure Speech Services credentials in on-premises installations required an invalid `region` field

### Cognigy Insights

**Released** April 16, 2026

#### Improvements

- Improved Insights stability

## 2026.8.0

### Cognigy.AI

**Released** April 14, 2026

#### Features

##### Retrieve Knowledge Node

Introduced the [NiCE CXone Retrieve Knowledge Node](https://docs.cognigy.com/ai/agents/develop/node-reference/cxone/retrieve-knowledge). With this Node, you can retrieve knowledge from [NiCE CXone Knowledge Hub](https://help.nicecxone.com/content/knowledgehub/knowledgehub.htm) and provide accurate information to your AI Agent. The Retrieve Knowledge Node is supported only in Cognigy.AI installations hosted in the following environments:

- `cognigy-na1.nicecxone.com`
- `cognigy-na3.nicecxone.com`
- `cognigy-ca1.nicecxone.com`
- `cognigy-uk1.nicecxone.com`
- `cognigy-au1.nicecxone.com`
- `cognigy-jp1.nicecxone.com`

#### Improvements

- For the NiCE CXone handover provider:
  - Added the Display Agent Details toggle to the [Handover to Human Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent) and [Question](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/question) Nodes. This toggle allows you to display the human agent’s name and profile image in Webchat
  - Added support for the On Resolve Options setting in the [Handover to Human Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent) Node
  - Added support for [bi-directional typing indicator](https://docs.cognigy.com/webchat/v3/configuration#webchat-behavior) in Webchat v3
  - Added detection of the `ONRELEASE` action to determine when a [human agent ends the conversation](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone/nice-cxone-integrated#configuration-on-the-handover-provider-side)
- Included legacy API keys on the [My Profile page](https://docs.cognigy.com/ai/administer/user-menu/my-profile) with the Legacy tag
- Improved error response text for failed [Create](https://docs.cognigy.com/api-reference/handover-providers/create-a-handover-provider) and [Update](https://docs.cognigy.com/api-reference/handover-providers/update-a-handover-provider) handover provider API requests
- Improved the detection to determine when human agents end conversations on Salesforce MIAW by using the `CONVERSATION_SESSION_STATUS_CHANGED` event instead of `CONVERSATION_PARTICIPANT_CHANGED`

#### Bug Fixes

- Fixed the issue where the LLM connection set at Project-level wasn’t used in attached Flows when the Override Snapshot Connections options were activated in the Endpoint
- Fixed the issue where deactivating a Contact Profile with data deletion didn’t set the Contact Profile to inactive
- Fixed the issue where JSON API responses using the HAL convention returned the internal host URL in embedded link URLs (`hrefs`) instead of the configured custom service URL
- Fixed the issue where messages added through the Add Transcript Step Node were ignored in LLM calls
- Fixed the issue where autogenerated scenarios failed when goals were included in the scenario configuration

### Infrastructure

#### Cognigy.AI + Insights + Agent Copilot

For on-premises installations, the `.Values.traefik.enabled` feature flag is no longer used to control whether Traefik middleware resources are created. To control this mechanism, set the new `ingress.ingresController` feature flag in `values.yaml`:

- To activate the creation of Traefik middleware resources, set:
```yaml
ingress:
      ingresController: "traefik"
```
- To prevent the creation of Traefik middleware resources, set:
```yaml
ingress:
      ingresController: ""
```

This option is necessary if you use non-Traefik controllers, such as NGINX, and set `traefik.enabled: false` in earlier releases.

#### Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

- [Cognigy.AI, Insights, and Agent Copilot](https://docs.cognigy.com/ai/administer/installation/version-compatibility-matrix)
- [Cognigy Live Agent](https://docs.cognigy.com/live-agent/installation/deployment/version-compatibility-matrix)
- [Cognigy Voice Gateway](https://docs.cognigy.com/voice-gateway/installation/version-compatibility-matrix)