2026.9 - Cognigy Documentation

Documentation Index

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As of Cognigy.AI 2026.8.3, the ingress.ingresController feature flag controls whether to create Traefik middleware resources. For on-premises installations, refer to the Infrastructure section in the Cognigy.AI 2026.8.0 release notes.

As of Cognigy.AI 2026.9.0, the Set State and Reset State Nodes are deprecated and will be removed from the Node Selector in Cognigy.AI 2026.16.0. This deprecation doesn’t affect runtime behavior. After the removal, existing Flows containing this Node will remain fully supported and continue to run as expected. As an alternative, you can use Intent Conditions for controlling Intent recognition.

Introduced the Cognigy MCP Server, connecting MCP clients like Claude, Codex, Cursor, and VS Code to the Cognigy.AI REST API. The server enables creation, testing, and iterative improvement of LLM-based AI Agents through a self-improvement loop.

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2026.9.3

Cognigy Voice Gateway

Released May 18, 2026

Improvements

Improved voice call reliability by restarting FreeSWITCH if it becomes unresponsive
Improved verb validation so unknown fields only warn, not fail, keeping integrations working after updates

2026.9.2

Cognigy.AI

Released May 6, 2026

Bug Fixes

Fixed the issue where the Simulator wasn’t accessible for on-premises implementations, as in Cognigy.AI patch 2026.8.3
Fixed the issue where end users calling different AI Agents in different Projects of the same organization resulted in a single shared Contact Profile across Projects. This led to different AI Agents perceiving the end user as a recurring caller. Now, each Project creates their respective Contact Profiles separately in such cases

Cognigy Voice Gateway

Released May 15, 2026

Improvements

Improved the stability of Microsoft Azure Speech Services speech-to-text and text-to-speech integrations. The improvement prevents potential connection issues and unexpected outages caused by changes to external services

2026.9.1

Cognigy Voice Gateway

Released May 7, 2026

Bug Fixes

Fixed the issue on the Speech Services page in the Voice Gateway Self-Service Portal where the Enable text-to-speech streaming option was displayed for speech vendors for which TTS streaming wasn’t supported. Now, the option is displayed only for speech vendors listed in {{ featureServer.streamingTtsVendors }} in values.yaml that support TTS streaming

Cognigy Insights

Released April 30, 2026

Bug Fixes

Fixed the issue where the menu sidebar was misaligned
Fixed the issue where the Transcript explorer failed to load due to a database schema mismatch

2026.9.0

Cognigy.AI

Released April 28, 2026

Features

Cognigy Serverless

Introduced Cognigy Serverless, providing fully isolated execution environments per organization for running Extensions, improving security, stability, and performance through automatic scaling and inactivity-based shutdown. Untrusted Extensions now run with full functional parity to trusted Extensions. To ensure compatibility with the new execution environment, review the Extensions documentation.

New Google GenAI LLMs

Introduced Google GenAI as a new LLM provider, adding support for the Gemini 3 model family: gemini-3.1-pro-preview, gemini-3-flash-preview, and gemini-3.1-flash-lite-preview. This feature enables more flexible, high-performance AI capabilities across different use cases.

NiCE CXone (Non-Integrated) Handover Provider

Introduced the NiCE CXone (Non-Integrated) handover provider, enabling handover to human agents in a NiCE CXone contact center without requiring a platform-level integration between Cognigy.AI and NiCE CXone.

Send Status to CXone Copilot Node

Introduced the Send Status to CXone Copilot Node, allowing Flows to send success or failure status to NiCE CXone Copilot for Agents so human agents can see the result in the CXone Agent Workspace. This feature is only available for Cognigy.AI installations integrated with the NiCE CXone environment.

Improvements

Removed the End Handover on Participant Change setting from the Salesforce MIAW handover provider. Handover ending is now handled automatically on the Salesforce side
Added NiCE branding by introducing a wordmark logo in Cognigy.AI installations integrated with the NiCE environment. A configurable CXone button was also added to the sidebar and user menu for quick access to the CXone application.

Bug Fixes

Fixed the issue with the NiCE CXone handover provider where Package and Snapshot support didn’t work correctly, and Snapshot referenceId values were overwritten before being stored in the database
Fixed the issue where the Handover Providers sidebar item didn’t stay highlighted when navigating to a Handover Provider Edit page
Fixed the issue in the MCP Server Endpoint where the MCP server reconnects failed after a restored session. Now, a more stable reconnection behavior is ensured. Also updated the MCP landing page to be compatible with stricter browser Content Security Policy (CSP) protections
Fixed the issue where adding invalid Knowledge Source Tags didn’t show an error message and blocked the Save button
Fixed the issue where stopping a simulator run mid-execution created duplicate simulation results in the Insights Transcript explorer due to metrics being recorded twice
Fixed the issue where special German characters broke the spelled-out alphabet in the Text Cleaner and Question Nodes
Fixed the issue in the Voice Preview feature where selecting a language not supported by the speech provider caused calls to fail. Now, Cognigy.AI maps to a supported language variant or deactivates the call button if none is available
Fixed the issue where Knowledge Sources didn’t sync when the number of Knowledge Sources in the Knowledge Store exceeded the pagination limit of 25
Fixed the issue in the Question Node where the Resolve Spelled Out Numbers option in the Answer Pre-Processing section incorrectly modified the last digit of large numbers, such as 18-digit values
Fixed the issue where Nodes, such as the LLM Prompt Nodes, using tools became unstable when a low number of transcript turns was configured
Fixed the issue where Flows broke when tool calls exceeded the transcript turns limit in the LLM Prompt Node
Fixed the issue in the Snapshots feature that affected lifecycle operations such as creating, downloading, and restoring Snapshots.

Cognigy Voice Gateway

Released April 28, 2026

Improvements

Added support for changing the media path during an active transferred call via the Voice Gateway API. This improvement lets you remove Voice Gateway from the audio stream during sensitive payment exchanges, reducing PCI data exposure.
Improved search in the Voice Gateway Self-Service portal. Now, results include all records, not just the current page in paginated lists

Cognigy Insights

Released April 28, 2026

Bug Fixes

Fixed the issue in Transcript explorer where sessions were incorrectly ordered, placing sessions with newer last messages under older ones
Fixed the issue where time_savings_seconds was 1,000 times higher and goal_step_metric_count was incorrectly calculated for currency and revenue metrics
Fixed the issue where date range filters in Transcript explorer didn’t correctly account for the user’s local time zone offset
Fixed the issue where the Locale filter in the Transcript Explorer only considered the final session Locale. Now, the filter includes sessions where the Locale was set earlier via a Switch Locale Node

Infrastructure

Cognigy.AI + Insights + Agent Copilot

For on-premises installations, introduced a new YAML-based configuration for data redaction in Cognigy.AI 2026.9 and later, replacing environment variables. The new setup supports rollout percentage control and per-organization exclusions via values.yaml. For more information, read the Data Redaction article.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on June 24, 2026.