4.100 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

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WebSocket and HTTP Webhook for Genesys Cloud Open Messaging have been deprecated. Migrate to Amazon EventBridge.

As of April 2025, the AudioCodes Endpoint is deprecated. The full removal of the AudioCodes Endpoint is planned for Q2 2026. Migrate to the Voice Gateway Endpoint before the removal date. Refer to the list of all upcoming removals on the Deprecations and Removals page.

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4.100.2

Cognigy Live Agent

Released May 22, 2025

Bug Fixes

Fixed the issue where editing custom fields in the Contact Profile details led to an error

4.100.1

Cognigy.AI

Released May 13, 2025

Bug Fixes

Fixed the issue where the Steps and Tasks filters in the Transcript Explorer and the filters in the Step Explorer didn’t load properly
Fixed the issue where the Salesforce MIAW baseUrl validation failed in the backend, preventing the handover process from completing successfully

Cognigy Voice Gateway

Released May 26, 2025

Bug Fixes

Fixed the issue where users couldn’t add phone numbers on the Phone numbers page in the Voice Gateway Self-Service Portal

Cognigy Live Agent

Released May 22, 2025

Bug Fixes

Fixed the issue where editing the default fields in the Contact Profile details led to an error

4.100.0

Cognigy.AI

Released April 29, 2025

Features

Amazon EventBridge Integration for Genesys Cloud Open Messaging

Implemented a new integration using Amazon EventBridge for Genesys Cloud Open Messaging to receive UserEndEvent and AfterCallWorkEvent events from Genesys, improving the reliability of conversation events.

Embedded AI Copilot in Salesforce MIAW

Added support to embed AI Copilot into the Salesforce MIAW handover provider. Now you can seamlessly embed AI Copilot into your Salesforce MIAW handover workflow for a smoother support experience

Improvements

Added support to embed Agent Copilot into the Salesforce MIAW handover provider
Implemented pre-aggregation of conversation counters, phased out of version 2 of the API routes for getting conversation counters, and introduced version 3 of these API routes. The new API version improves the performance of conversation count retrieval for billing
Added handover errors logs to Test > Logs
Added backward compatibility for profile.goals. Now, profile.goals points to profile.tasks, ensuring compatibility with all Flows

Bug Fixes

Fixed the issue where Node editors opened in an unsaved state
Fixed the issue where the debugging label for LLM Entity Extract Node wasn’t localized in the Node editor
Fixed the issue where calls on the Voice Call tab of the Interaction Panel didn’t work properly in Safari
Fixed the issue where intervention closed event from RingCentral Engage didn’t trigger a CALL_COMPLETED event
Fixed the issue where Knowledge Chunks with empty text were created when using a web page as a Knowledge Source
Fixed the issue where clicking outside Node editors incorrectly triggered the Unsaved changes pop-up
Fixed the issue where a postback message from Agent Copilot was forwarded to handover providers
Fixed the issue where the queue update validation failed for maximumQueuePosition
Fixed the issue where uploading a PDF file with empty table as a Knowledge Source resulted in an error
Fixed the issue where importing a Package with a Knowledge Store resulted in the Error while loading Knowledge Source during search ... error in the Flow execution
Fixed the issue where merged Contact Profiles were populated after receiving an input message

Cognigy Voice Gateway

Released April 29, 2025

Improvements

Added the Profanity Filter option to the Advanced section in the Set Session Config Node and to Activity Parameters. You can use this configuration to handle swear words in transcripts when using Microsoft Azure Speech Services as a speech-to-text (STT) vendor
Changed the default Profanity Filter option from masked to raw

Bug Fixes

Fixed the issue where the values on the Phone numbers page in the Voice Gateway Self-Service Portal were changed after the page was fully loaded
Fixed the issue where the Barge In function was disabled when a new gather input was received

Cognigy Webchat

Released April 29, 2025

Improvements

Added capability to configure aria labels for the Webchat v3 components to improve accessibility
Updated Webchat v3 to v3.19.0

Cognigy Live Agent

Released April 29, 2025

Bug Fixes

Fixed the issue where clicking Cognigy.AI in the Profile settings menu redirected users to the Cognigy.AI login page, but assigned undefined to organisationId in the URL
Fixed the issue where some actions in Automation Rules were using incorrect validations
Fixed the issue where Live Agent stopped working due to Live Agent connecting to a read-only Redis replica instead of to master

Cognigy Insights

Released April 29, 2025

Bug Fixes

Fixed the issue where Step Explorer didn’t display correctly when using pagination
Fixed the issue where OData queries that were canceled by client were leaving broken connections to the database
Fixed the issue where CognigyScript didn’t parse goals in the Profile object correctly
Fixed the issue where endpointUrlToken wasn’t in the stepevents table
Fixed the issue where setting Slots in an Overwrite Analytics Node broke the Transcript Explorer
Fixed the issue where the Time Span filters reset when users switched Projects. Now, the Time Span filters stay consistent across Projects

Infrastructure

Cognigy.AI

Introduced the pre-aggregate-conversations cron job that is scheduled to run daily to pre-aggregate billable conversations

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on March 31, 2026