4.33 - Cognigy Documentation
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
With release 4.30.0, we have officially marked our Kubernetes repository as deprecated. If you are an on-premises customer and you are running Cognigy.AI/Cognigy Insights yourself, have a look at our Helm Chart, which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.
4.33.1
Cognigy.AI
Released September 7, 2022
Improvements
- Improved by storing response data from Salesforce into the Input object after starting a Handover
Bug Fixes
- Fixed a bug where the ChatRequestFailed event from Salesforce would cause the Handover status to be set to “completed” instead of “error”
- Fixed a bug where context updates during agentInject were lost when the Handover was finished
4.33.0
Cognigy.AI
Released September 2, 2022
Features
- Added the feature to be able to use the intent model of a fallback locale
Improvements
- Improved the Suggested Reply card of the Agent Assist Card flow node
- Verify the integrity of translation strings
- Improved by keeping the Agent NLU Settings section as collapsed by default
- Improved by refining the order of settings in Interaction Panel
- Improved by adding missing events to the Interfaces and Endpoints
- Display Adaptive cards in Transcripts in Contact profiles and Insights
Bug Fixes
- Fixed a bug where the input object contained the wrong NLU properties. This happened when an intent-confirmation-answer triggered a new intent instead.
- Add traceId to readConversationRpc
- Remove logging on product logs page for “user-connected” and “user-disconnected” events in the endpoint
Cognigy Insights
Released September 2, 2022
Features
- Improve TE performance (MongoDB IOPS and DB) for large data
- Tooltip on Insights metrics with link to Cognigy documentation
Improvements
- Show Insights dashboard dropdown options (and keep the up arrow active)
Bug Fixes
- Not all steps available in starting steps dropdown
- filter-does-not-work-for-emails
Cognigy Live Agent
Released September 2, 2022
Features
- Improved by adding the possibility to Auto Set Away agents from the account settings
- Improved by adding an option to set max conversation limit in account settings. This limit gates any new assignment of conversations (via bulk assign, manual single assign or auto-assign/auto-reassign) if an agent has already reached the conversation limit. As part of this, the conversation action section was reworked to include an “unassign” action for teams.
- Improved by adding the ability to clear the conversation chat history with a new delete button
- Improved by adding the ability to remove the account conversations automatically after resolving them. Enabling this option under the account settings will remove the already resolved.
Improvements
- Improved by adding a coherent information message when data for reports is insufficient
- Improved by changing the availability colors for online, busy, away, and offline statuses to be better recognized
Bug Fixes
- Fixed a bug where conversations were not filtering correctly when the Cognigy channel type was a camel-case string (e.g., filters for microsoftTeams were returning no results, while filters for “alexa” were working).