4.37 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

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With release 4.30.0, we have officially marked our Kubernetes repository as deprecated. If you are an on-premises customer and you are running Cognigy.AI/Cognigy Insights yourself, have a look at our Helm Chart, which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

4.37.0

Cognigy.AI

Released October 18, 2022 Important Instruction: For on-premises installation, to enable login to Cognigy.AI with SSO, the environment variable CLIENT_ID_COGNIGY_LIVE_AGENT=cognigy-live-agent should be set.

Improvements

• Improved by adding an option to also display a system message below the login form
• Added an option to auto hang up after all input retries in AudioCodes endpoints

Bug Fixes

• Fixed a bug where flow path highlighting was incorrect during live follow and voice call
• Fixed a bug where password reset and change password would give an error, but the actual operation worked.
• Fixed a bug where users see a generic license error notification on the login screen
• Fixed a bug where SSO logout was not working for the identity providers Ping and Azure
• Fixed bug where service-handover crashed due to broker message double acking.

Cognigy Insights

Released October 18, 2022

Improvements

• Disabling scroll bar on print view on other devices than Mac
• Adding grid to the detailed view of line chart, legend bottom and left

Bug Fixes

• Fixed a bug where xAxis on lineCharts was jumping with query grain param change after timeframe filter change
• Fixed a bug where detailed view charts height wasn’t resizing properly
• Fixed a bug with redirect from insights to cognigy when there is a query string in the URL (redirect from transcript explorer to playbook editor)
• Fixed a bug where only the first 25 steps were loaded for the dropdown list filter

Cognigy Live Agent

Released October 18, 2022

Improvements

• Improved by adding timestamps to messages in the conversation transcript

Bug Fixes

• Fixed a bug where forwarding whisper assist or assist bot messages as private notes should be private, and the end user should not receive it
• Fixed a bug where teams assignments were not refreshing correctly on live changes.

Last modified on April 21, 2026.