4.40 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

With release 4.30.0, we have officially marked our Kubernetes repository as deprecated. If you are an on-premises customer and you are running Cognigy.AI/Cognigy Insights yourself, have a look at our Helm Chart, which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

4.40.3

Cognigy.AI

Released December 5, 2022

Bug Fixes

• Reverted NodeJS upgrade for three additional microservices sending outbound HTTP calls as the newer NodeJS version can break compatibility with certain APIs

4.40.2

Cognigy.AI

Released November 30, 2022

Bug Fixes

• Reverted NodeJS upgrade for two microservices sending outbound HTTP calls as the newer NodeJS version could break compatibility with old APIs which still use old TLS versions (e.g. TLS v1.0)
• Fixed a problem related to Voice Activity Detection always being active

4.40.1

Cognigy.AI

Released November 29, 2022

Bug Fixes

• Fixed a bug where internal state could be reset in certain situations which leads to e.g. the Context being reset in the middle of conversations

4.40.0

Cognigy.AI

Released November 29, 2022

Improvements

• Improved the UX of the Voice Preview Dialog
• Improved by updating the Webchat Widget to latest version (v2.44.0)
• Improved by allowing to navigate Positive/Negative confirmation words using Enter key
• Improved by adjusting the generic Voice Flow Nodes “Barge In” and “Play”

Bug Fixes

• Fixed a bug where when using a Think node in a flow with Complete Goal nodes defined, these goals were not available in the OData Sessions endpoint.
• Fixed a bug where an Execute Cognigy NLU node would not trigger an intent’s default reply. A new option Process Intent Default Reply has been added to the Execute Cognigy NLU node. This option is disabled by default, which means the default reply is not processed. However, when it is enabled, the default reply is processed in the same manner as when triggered by means other than the Execute Cognigy NLU node.
• Fixed a bug where execution count for realtime translation with DeepL did not work properly for English and Portuguese.
• Fixed a bug where English money slots would sometimes be recognized as date slots.
• Fixed a bug where service-parser would crash when importing Keyphrases with an empty data object.
• Fixed a bug where CognigyScript in lookup Nodes would log errors.
• Fixed a bug where the media file attached from WhatsApp endpoint is not visible in the interaction panel during a live-follow
• Fixed a bug where voice name and language gets reset after audio provider is changed

Cognigy Insights

Released November 29, 2022

Improvements

• Changed Step Explorer visualization in order to support larger amounts of data during visualization phase

Bug Fixes

• Fixed a bug where live agent escalations records would not get inserted because of corresponding session information
• Fixed a bug where Transcript Explorer would show an incorrect number of sessions whenever the channel name differs for the same sessionID
• Fixed a bug where the conversations line chart in detailed view was crashing on the “Today” time filter

Cognigy Live Agent

Released November 29, 2022

Improvements

• Improved by adding a raw data modal for the whisper assist and assist bot forwardable messages - allowing our customers to inspect the data they will forward for all channels Cognigy.AI supports

Bug Fixes

• Fixed a bug where the email transcript was missing descriptions for audio, video, image and list messages
• Fixed a bug where the translations in the success message for updating agents inside an inbox was not displayed correctly
• Fixed a bug where navigating to a nonexistent inbox in inbox settings will let you edit it, even if it does not exist. Resulting in an error when updating

Webchat Widget

You can find the release notes for our Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.44.0.

Infrastructure (AI + IN)

Stateful services

To improve the functionality and fix known security vulnerabilities in the dependencies of Cognigy.AI/Cognigy Insights uses, we have updated the following dependencies:

• RabbitMQ, from v3.9.20 to v3.9.24

Important: Once you have upgraded to the new release containing the new RabbitMQ version, run the following command to rollout (restart) all Pods that run in your cluster:

for i in $(kubectl get deployment --namespace <target_namespace> --template '{{range .items}}{{.metadata.name}}{{"\n"}}{{end}}'|grep service-)
do
kubectl --namespace <target_namespace> rollout restart deployment $i
done

New service

This release also adds a new service called service-collector. This microservice will be used in the neare future to collect analytics information for Cognigy Insights so we can also ingest data from other Cognigy products such as Cognigy Live Agent and Cognigy Voice Gateway. Important: In case you have overwritten the replica-count (or other aspects) for specific services in your own values file, make sure that you also apply the same configuration for the new serviceCollector section in your values.

Config change

In case you are already using the call capabilities within the Cognigy.AI Interaction Panel, you have to make sure that you change the following ENV variable in the cognigyEnv configmap section:

VOICE_GATEWAY_PREPARE_CALL_API

from value: /api/v1/call/prepare to value: /api/v2/call/prepare. In addition, you have to set the following ENV variable so Cognigy Live Agent will be able to display attachments that have been uploaded through Cognigy.AI endpoints:

RUNTIME_FILE_MANAGER_CORS_WHITELIST

the value should be at least set to the frontend DNS name of the Cognigy Live Agent installation - an example value would be: https://dev-live-agent.cognigy.ai