## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

_New updates, fresh out of the oven - our release is hot and ready to serve!_

## 4.43.1

### Cognigy Insights

**Released** January 25, 2023

#### Bug Fixes

- Fixed an issue in the Transcript Explorer where input data would not be displayed properly

### Cognigy Live Agent

**Released** January 25, 2023

#### Bug Fixes

- Fixed the issue where the Helm Chart OData service configmap pointed to the wrong values for the PostgreSQL dependency API, which caused an error while upgrading to version 4.43.0

## 4.43.0

### Cognigy.AI

**Released** January 23, 2023

#### Features

- Once an Intent is found with high confidence, the mapping between it and its child Intents may still be ambiguous. The [Intent Mapping Priority](https://docs.cognigy.com/ai/platform-features/nlu/intents/intent-hierarchy/intent-mapping-priority) functionality allows users to specify whether it should be more likely that the parent or child Intent is predicted.

#### Bug Fixes

- Fixed the issue in the Cognigy NLP scoring microservices, where compute-intensive tasks in specific API calls would block the health check server from responding to the Kubernetes livenessProbe. That would lead to container restarts
- Fixed the issue in reading profile while sending a message to the RCE handover provider with the “Forward Only Handover Conversations” toggle in handover provider settings is turned off
- Fixed the issue when data was not returned during the reconfirmation process of a Question Node, if no negative word was used and the Skip if Answer in Input setting was enabled
- Fixed the date format from `month/day/year` to `day/month/year` for the Polish locale
- Fixed the mismatch between the First/Last Name fields for contact attachments and the ones defined in the code structure

### Cognigy Insights

**Released** January 23, 2023

#### Improvements

- Added WhatsApp attachments in the chat for Transcript Explorer and Message Explorer
- Added the Goals filter in the Additional filters section for Transcript Explorer

#### Bug Fixes

- Fixed the inconsistent results while using a different set of filters in Transcript Explorer

### Cognigy Live Agent

**Released** January 23, 2023

#### Improvements

- Added an opportunity to preview a message with raw data in the chat

#### Bug Fixes

- Fixed the issue related to the second handover between bot and human agent in a single chat session
- Removed the empty Goals field from the Edit Contact menu when the contact is updated
- Fixed the display of First Name and Last Name in the Contact Details attachment sent from WhatsApp to the Live Agent chat

### Cognigy Voice Gateway

**Released** January 23, 2023

#### Improvements

- Added a voice warning message for Interaction Panel Calls when using a Transfer Node

#### Bug Fixes

- Fixed non-functioning automatic translation in the voice-gateway Channel
- Fixed the Barge-in Config Node behavior that caused interruption during a call

### Webchat Widget

You can find the release notes for our Webchat Widget on [GitHub](https://github.com/Cognigy/WebchatWidget/releases) as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is [v2.47.0](https://github.com/Cognigy/WebchatWidget/releases/tag/v2.47.0).

Last modified on April 21, 2026.