4.44 - Happy Get Up National Day 🧗 🌟 - Cognigy Documentation

Documentation Index

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4.44.1

Cognigy.AI

Released February 9, 2023

Bug Fixes

• Fixed a bug where Question Node values could not be updated in certain situations

4.44.0

Cognigy.AI

Released February 1, 2023

Features

• Added the Adaptive Card type to the Output Type list for the Say and Question Nodes
• Added Generative AI (available only for Beta program participants)

Improvements

• Added the option to create descriptions as optional property to Flows, Lexicons, and Intents

Bug Fixes

• Fixed duplication of messages that were displayed in Genesys Cloud handover provider when running multiple service-handover replicas
• Removed content transformation to Markdown in Live Agent handover client
• Updated the description for the Chart Node API documentation that did not have a proper example and model
• Fixed duplicates in Yes/No sentences
• Fixed the issue where UI was requesting snapshots resources with a projectId
• Fixed the issue where a validation failed error was logged when chatting from the Interaction panel for the first time after refreshing the UI
• Fixed the issue where onlyAcceptEscalationIntents in Question Nodes would not work correctly with attached Flows

Cognigy Insights

Released February 1, 2023

Improvements

• Created print styles for detailed views of charts for the Google Chrome browser
• Added animation on changing top tiles in dashboards
• Replaced tile “Max. Session Length” with “Containment rate” in the Engagement dashboard

Bug Fixes

• Fixed the Y-Axis margin-left for the Conversation Summary chart (Live Agent dashboard) and Number of Inputs chart (Overview dashboard)
• Fixed rendering inputData in Transcript Explorer

Cognigy Live Agent

Released February 1, 2023

Features

• Added the opportunity to create multiple roles for users

Improvements

• Added the opportunity to view Location messages with full information from WhatsApp
• Improved the synchronization between Live Agent and Insights for sending conversation events based on the cognigy_project_id instead of the Inbox one
• Added the description about the Supervisor role in the Settings > Agents page
• Upgraded PostgreSQL and Redis dependencies to the latest version in the Helm Chart (does not apply to external instances). For more information, see migration guide

Bug Fixes

• Fixed the issue when text bubbles with newline characters are not visualized correctly in the chat on the Agent side
• Fixed the issue when Agents with the Supervisor role and their customers couldn’t view sending and receiving messages

Cognigy Voice Gateway

Released February 1, 2023

Features

• Added the Dial Transfer Type to the Voice Gateway Transfer Node. If you want to use this update, add a new Voice Gateway Transfer Node in the Flow Editor and manually transfer the required settings from the old Node.

Improvements

• Added the Reason field to the Voice Gateway Transfer Node

Bug Fixes

• Fixed the issue where STT Hints were being applied globally when using Set Activity Parameters

Webchat Widget

You can find the release notes for our Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.48.0.

Infrastructure (AI + IN)

Improvements

• Added the option to use predefined storageClass for flow-modules, function, and redis-persistent
• Added the option to define custom value for the PVC size of flow-modules, function, and redis-persistentAdded option to define custom value for the PVC size of flow-modules, function and redis-persistent
• Added the option to choose whether to deploy or not deploy the EFS provisioner for the AWS cloud provider

Deprecation warning

This is applicable only if you are using AWS EFS for flow-modules and functions. Previously you could define the AWS EFS IDs as

efs:
  flowModules:
    id: ""
  functions:
    id: ""

The above-mentioned format of defining EFS IDs will be deprecated in the future release of the helm chart. If you have defined the EFS IDs in the above-mentioned format, then migrate to the new format

flowModules:
  persistence:
    aws:
      efs:
        id: ""

functions:
  persistence:
    aws:
      efs:
        id: ""

Last modified on April 21, 2026.