4.47 - Happy Math Day 🧮 - Cognigy Documentation

4.47.1

Cognigy.AI

Released March 28, 2023

Bug Fixes

• Fixed the issue where audio at the beginning of calls from the Interaction Panel was clipped

Cognigy Voice Gateway

Released March 28, 2023

Bug Fixes

• Fixed the issue where audio at the beginning of calls from the Interaction Panel was clipped

4.47.0

Cognigy.AI

Released March 23, 2023

Improvements

• Added an Upload Progress Dialog to the Snapshot Uploading process
• Added preventing unnecessary builds when the Yes/No logic settings are changed
• Added detected Yes/No Intent name and score to the Expert mode in the Interaction panel
• Added a disclaimer to the Yes/No Intent editor in Manage > Localization: Please enable Yes / No Intents in your Project / Flow Settings to use them
• Added using the last conversation entries in the GPT Prompt Node. To do that, specify @cognigyRecentConversation or @cognigyRecentUserInputs in the Prompt field
• Renamed xApp user-facing labels from app/apps to xApp/xApps, and the names of the xApp Nodes was also changed
• Added support for Single-Tenant Teams bots in the Azure Bot Services Endpoint. To learn more, read Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams)

Bug Fixes

• Fixed the issue where Cognigy did not save the Intercom Endpoint settings
• Fixed the issue where the Copy JSON path feature from JSON editors added an unnecessary dot in the path notation
• Fixed the issue where conversation handover is not resolved, and AI Agent messages are sent twice when the handover provider and endpoint channel are both 8x8
• Fixed the issue where exact matching could fail if a user input matches an example sentence in an Intent. This issue occurred when the Intent contains an annotated lexicon keyphrase with whitespace or punctuation characters
• Fixed the issue where error message details were not displayed correctly in the UI when exporting/importing an Intent
• Fixed the issue where German date ranges in the dd.mm.yy format were not be recognized

Cognigy Insights

Released March 23, 2023

Bug Fixes

• Renamed the Contacts line chart to the Unique Contacts chart
• Added Positive Rating filtering in the Message Rating filter
• Fixed the issue where attachments sending by users via the Webchat Endpoint were not rendering correctly.
• Fixed the issue where the limit to Insights API queries was set to the wrong value
• Fixed the issue where numbers in tiles were rounded down instead of rounding mathematically
• Fixed the issue where audio attachments in Transcript Explorer had an extra symbol in the description
• Fixed the issue where small image attachments in Transcript Explorer broke the layout

Cognigy Live Agent

Released March 23, 2023

Features

• Improved conversation assignment by automatically assigning unassigned conversations to available agents, even if they have reached their limit, and prioritizing agent availability for new conversations

Improvements

• Changed the duration of auto-resolve conversation from days to hours
• Extended the OData service to access the same data that is available in Live Agent Reports

Bug Fixes

• Fixed the issue where timestamp data sent to Insights was not consistently in the UTC format
• Fixed the issue where the Inbox overview shows an incorrect number of conversations

Cognigy Voice Gateway

Released March 23, 2023

Features

• Added the Soniox speech provider to the Voice Gateway web application and to Cognigy.AI voice Nodes

Webchat Widget

You can find the release notes for our Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.50.0.

Infrastructure

Live Agent

• Migrated the ClamAV Image to the one used and maintained by Cognigy.AI. To do that, set the pullSecretName value in the values.yaml file. This migration was necessary as the previous ClamAV image for Live agent has been deprecated.