## 4.47.1 ### Cognigy.AI **Released** March 28, 2023 #### Bug Fixes - Fixed the issue where audio at the beginning of calls from the Interaction Panel was clipped ### Cognigy Voice Gateway **Released** March 28, 2023 #### Bug Fixes - Fixed the issue where audio at the beginning of calls from the Interaction Panel was clipped ## 4.47.0 ### Cognigy.AI **Released** March 23, 2023 #### Improvements - Added an Upload Progress Dialog to the [Snapshot Uploading process](https://docs.cognigy.com/ai/agents/deploy/snapshots#working-with-snapshots) - Added preventing unnecessary builds when the Yes/No logic settings are changed - Added detected Yes/No Intent name and score to the [Expert mode](https://docs.cognigy.com/ai/agents/test/interaction-panel/overview) in the Interaction panel - Added a disclaimer to the Yes/No Intent editor in Manage > Localization: `Please enable Yes / No Intents in your Project / Flow Settings to use them` - Added using the last [conversation entries](https://docs.cognigy.com/ai/agents/develop/node-reference/service/llm-prompt) in the GPT Prompt Node. To do that, specify `@cognigyRecentConversation` or `@cognigyRecentUserInputs` in the Prompt field - Renamed xApp user-facing labels from `app/apps` to `xApp/xApps`, and the names of the [xApp Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/xApp/overview) was also changed - Added support for Single-Tenant Teams bots in the Azure Bot Services Endpoint. To learn more, read [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams)](https://support.cognigy.com/hc/en-us/articles/6417377133596) #### Bug Fixes - Fixed the issue where Cognigy did not save the Intercom Endpoint settings - Fixed the issue where the Copy JSON path feature from JSON editors added an unnecessary dot in the path notation - Fixed the issue where conversation handover is not resolved, and AI Agent messages are sent twice when the handover provider and endpoint channel are both 8x8 - Fixed the issue where exact matching could fail if a user input matches an example sentence in an Intent. This issue occurred when the Intent contains an annotated lexicon keyphrase with whitespace or punctuation characters - Fixed the issue where error message details were not displayed correctly in the UI when exporting/importing an Intent - Fixed the issue where German date ranges in the `dd.mm.yy` format were not be recognized ### Cognigy Insights **Released** March 23, 2023 #### Bug Fixes - Renamed the Contacts line chart to the [Unique Contacts](https://docs.cognigy.com/insights/reports/engagement#unique-contacts) chart - Added Positive Rating filtering in the Message Rating filter - Fixed the issue where attachments sending by users via the Webchat Endpoint were not rendering correctly. - Fixed the issue where the limit to Insights API queries was set to the wrong value - Fixed the issue where numbers in tiles were rounded down instead of rounding mathematically - Fixed the issue where audio attachments in Transcript Explorer had an extra symbol in the description - Fixed the issue where small image attachments in Transcript Explorer broke the layout ### Cognigy Live Agent **Released** March 23, 2023 #### Features - Improved conversation assignment by [automatically assigning unassigned conversations](https://docs.cognigy.com/live-agent/conversation/conversation-routing/automatic-mode) to available agents, even if they have reached their limit, and prioritizing agent availability for new conversations #### Improvements - Changed the duration of auto-resolve conversation from days to hours - Extended the OData service to access the same data that is available in Live Agent Reports #### Bug Fixes - Fixed the issue where timestamp data sent to Insights was not consistently in the UTC format - Fixed the issue where the Inbox overview shows an incorrect number of conversations ### Cognigy Voice Gateway **Released** March 23, 2023 #### Features - Added the Soniox speech provider to the Voice Gateway web application and to Cognigy.AI voice Nodes ### Webchat Widget You can find the release notes for our Webchat Widget on [GitHub](https://github.com/Cognigy/WebchatWidget/releases) as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is [v2.50.0](https://github.com/Cognigy/WebchatWidget/releases/tag/v2.50.0). ### Infrastructure #### Live Agent - Migrated the ClamAV Image to the one used and maintained by Cognigy.AI. To do that, set the `pullSecretName` value in the `values.yaml` file. This migration was necessary as the previous ClamAV image for Live agent has been deprecated.