4.51 - Happy Telecommunications Day 📡 - Cognigy Documentation

Documentation Index

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Transform and revolutionize your conversations with virtual agents: Get inspired by the updates from Cognigy on World Telecommunications Day!

Starting with v4.48, Cognigy.AI and Cognigy Insights fully support MongoDB 5. From our first release in July, we will no longer support MongoDB 4.4 and earlier versions.

4.51.1

Released May 22, 2023

Cognigy.AI

Improvements

• Improved the feature flag we have introduced with 4.51.0 for Agent Assist Workspace, so it offers more flexibility

Bug Fixes

• Fixed the issue where capturing DTMF did not work properly when activated via the Set Session Config Node

4.51.0

Cognigy.AI

Released May 17, 2023

Features

• Added xApps in Beta. Cognigy xApps are mobile first, micro web applications that empower enterprises to seamlessly connect all channels and enable personalized, multimodal self-service solutions uniting text, visuals, and voice. This feature is available to all Cognigy users
• Added Agent Assist Workspace in Beta. Cognigy Agent Assist Workspace offers a variety of advanced features that empower agents to provide faster and more accurate customer support. The workspace is fully customizable with widgets that display the most relevant information for any chat and voice use case
• Added the handling of Voice Gateway Call Events via the Lookup Node

Improvements

• Added Functions and Nodes to automatically parse utterances, including spelling (alpha echo lima tango) to the correct strings
• Added uniqueIntentId and uniqueIntentFlowId to the input object
• Shortened the xApps URL for improved usability.
• Moved the Page Title field to the Style Customization section in the xApp: Init Session Node
• Made the xApps PIN screen use neutral styles by default
• Made payloads in the Interaction Panel collapsible
• Added the organization access control feature flag, which restricts access to the Agent Assist section unless specifically enabled for your organization

Bug Fixes

• Fixed the issue where user messages were duplicated in RingCentral Engage when using Agent Assist
• Fixed the issue in the German locale where a Number Slot followed by a Date Slot could not be recognized
• Fixed the issue where CSV files with an encoding prefix could not be imported
• Fixed the issue where switching tabs in the Interaction Panel ends the voice call
• Fixed the issue where sessionId was resetting during a conversation on the Interaction Panel
• Fixed the issue where, in the Advanced configuration setting of Voice Gateway Nodes, the alternative language object key failed validation, and Flow did not continue
• Fixed the issue preventing users from downloading large snapshots/packaged files due to corrupted size

Cognigy Insights

Released May 17, 2023

Features

• Added the Calls dashboard in Beta. The feature is placed under the feature flag and is enabled by default

Improvements

• Renamed the Live Agent Escalations chart to Handover in Time chart and updated its descriptions in the Engagement dashboard

Bug Fixes

• Fixed the issue where goals in the Insights filters were not being populated properly

Cognigy Live Agent

Released May 17, 2023

Features

• Embedded the Agent Copilot workspace functionality into Live Agent. This feature is in beta

Cognigy Voice Gateway

Released May 17, 2023

Features

• Added the Answering Machine Detection to the Voice Gateway Transfer Node

Infrastructure

New services

This release includes Cognigy xApps in a public beta, with xApps microservices being deployed by default. Upgrading to this release will:

• add two new Kubernetes Deployments serviceAppSessionManager and serviceStaticFiles
• add two new Kubernetes Services for the Deployments (see above)
• add two new Ingress objects for the Pods created by the Deployments (see above)

To configure the Ingress objects mentioned above, you need to create two new DNS entries and point them to your load balancer, which was provisioned during the installation of Cognigy.AI. Here’s an example of how you could name those DNS entries if your Cognigy.AI UI is located at trial.cognigy.ai:

• for service-static-files: static-trial.cognigy.ai
• for service-app-session-manager: apps-trial.cognigy.ai

Ensure that the records have been properly created by using a command line tool such as dig on Linux. The last step is to remove the cognigyApps.enabled feature flag from your own values file if you have previously added it:

# fully finishing this feature. Please don't use this flag for now if you are a
# customer running Cognigy.AI/Cognigy Insights using this HelmChart.
cognigyApps:
  enabled: false

This is no longer required, and the condition will not be used even if present.