4.53 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

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Due to the sunset of Google Conversational Actions on June 13, 2023, the Google Actions Endpoint is deprecated. The full removal of the Endpoint is planned for a near-future Cognigy.AI release. After removal, the Endpoint will no longer be available.

Starting with v4.48, Cognigy.AI and Cognigy Insights fully support MongoDB 5. From our first release in July, we will no longer support MongoDB 4.4 and earlier versions.

Starting with v4.52, Cognigy.AI, Cognigy Insights, and Cognigy Live Agent support Kubernetes 1.25.

4.53.2

Cognigy.AI

Released June 30, 2023

Bug Fixes

• Fixed the issue where an old version of the context could sometimes be loaded during a session

4.53.1

Cognigy.AI

Released June 22, 2023

Bug Fixes

• Fixed the issue where Intent Rules would not work for data-only messages
• Fixed the issue where Yes/No Intents would not work for data-only messages
• Fixed the issue where uniqueIntentId and uniqueIntentFlowId should not become Null when the Intent is triggered via the Trigger Intent action

4.53.0

Cognigy.AI

Released June 14, 2023

Features

• Added the Inactivity Detection and Handling feature. This feature detects end-user inactivity during handovers, enabling auto-closing, automated responses, and triggering actions

Improvements

• Added support for Anthropic’s LLMs, including claude and claude-instant
• Added the capability to test an LLM connection
• Added the warning indicator when no model configured for Generative AI use cases
• Updated German translations in the Cognigy UI
• Improved the Microsoft Azure OpenAI Connection type in the LLM settings
• Improved by updating demo webchat to v2.54.0
• Added the Mask IP Address toggle to the Data Protection Endpoint editor settings. This setting is available for most of the Endpoints

Bug Fixes

• Fixed the issue where during the chat on IP, after invalidating a sessionId, messages from old/invalid sessions were still shown
• Fixed the issue where sorting buttons resets fallback text in the Node editor
• Fixed the issue where a new user could not log in to the second organization using SSO
• Fixed the issue where attachments from Webchat are not rendered properly in the transcript tile
• Fixed the issue where handover didn’t happen when the Genesys field was empty
• Fixed the issue where the Agent Assist Transcript tile was not rendering the attachments sent by the agent
• Fixed the issue where the Agent Assist Transcript tile was not rendering messages sent from Messenger, Line, Slack, and Azure Bot Endpoints

Cognigy Insights

Released June 14, 2023

Improvements

• Added the German translations for new features in the Insights UI

Bug Fixes

• Fixed the issue in the Transcript Explorer where the flow switch wouldn’t correctly display in Expert mode

Cognigy Live Agent

Released June 14, 2023

Features

• Added the ability to create scoped canned responses at the personal, team, and global levels

Improvements

• Improved by saving team names with the initial formatting
• Improved by allowing conversations to be unassigned from busy agents. To change this behavior, use the Assign conversation to a busy agent setting
• Added support for working with Sentry using the new environment variable SENTRY_DSN

Bug Fixes

• Fixed the issue where messages of a closed conversation provoked calling the webhook
• Fixed the issue where new messages appeared in the resolved conversation
• Fixed issue with an arrow-up key in the agent list during private note mentioning, where it moved the cursor instead of allowing list navigation. The expected behavior is consistent with arrow-down
• Fixed the issue where unassigned conversations were being assigned to human agents when switching to online mode, even if the maximum limit for conversations was not defined in the Account Settings

Agent Assist Workspace

Released June 14, 2023

Improvements

• Fixed the anchor links in the HTML tiles that were leading to blank pages

Bug Fixes

• Fixed the issue where multiple attachments were rendered incorrectly in the transcript tiles
• Fixed the issue where the config.grid.gap property in the Agent Assist config would not be applied

Cognigy Voice Gateway

Released June 14, 2023

Features

• Added the Call Tracing feature to the Recent calls section in the Self-Service Portal

Webchat Widget

You can find the release notes for our Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.54.0.

Infrastructure

Live Agent

• The Redis Sentinel support has been added. For more information, please refer to the Migration guide for setting up Redis Sentinel in Live Agent article.

Voice Gateway

• The ENVIRONMENT environment variable has been added to all deployments that contain Sentry Tracer.
• The spec.values.global.cognigyVgVersion property has been removed from the values.yaml file.
• The COGNIGY_AI_VERSION now directly depends on the spec.charts.version parameter.

Last modified on April 21, 2026.