4.55 - Cognigy Documentation

Documentation Index

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Due to the sunset of Google Conversational Actions on June 13, 2023, the Google Actions Endpoint is deprecated. The full removal of the Endpoint is planned for a near-future Cognigy.AI release. After removal, the Endpoint will no longer be available.

We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.

4.55.1

Cognigy.AI

Released July 19, 2023

Improvements

Improved the Salesforce Service Cloud Handover Provider settings by adding the Button ID field to the Handover to Agent Node, so now you can use different Button IDs for individual Handover to Agent Nodes

4.55.0

Cognigy.AI

Released July 13, 2023

Features

Added support for the new LLM provider Google Vertex AI with text-bison-001 LLM for the LLM Prompt node

Improvements

Renamed the GPT Prompt Node to the LLM Prompt Node
Added the Pattern type to the Question Node, which allows for the convenient detection of various common patterns, such as license plates, IBAN and BIC numbers and more
Added the Accept Conversation Active Event toggle to the 8x8 Endpoint settings
Implemented collapsible xApp submit payloads
Added the LLM Prompt Result Token for the Generative AI output of the LLM Prompt Node
Added Microsoft Authentication Library (MSAL) support with legacy Azure Active Directory Authentication Library (ADAL) way of token exchange between an AI Agent and the Azure Bot Services Endpoint

Bug Fixes

Fixed the issue where intent rules would not work for data only messages
Fixed the issue where Yes/No intents would not work for data only messages
Fixed the issue where an old version of the context could in some cases be loaded during a session
Fixed the issue where patterns like am heutigen Tag were not recognized as German Date Slots
Fixed the issue where patterns like Am 30 were not recognized as German Date Slots
Fixed the issue where patterns like Freitag den 21 were not recognized as German Date Slots
Fixed the issue where Juno and Julei were not recognized as German Date Slots
Fixed the issue where the English Date slot was incorrect in patterns, such as for tomorrow from 9 am
Fixed the issue where resetContext() was executing asynchronously and causing uncertainty in storing new keys in the context after the resetContext call, so the user does not have to write code with a then() block
Fixed the issue where creation of a Knowledge Store fails because the API call for polling job status fails. Added a timeout to give the Kubernetes job some time to be created before polling its status
Fixed the issue where polling Kubernetes jobs fails, resulting in immediate failure of Knowledge Source creation
Fixed the issue where the Generative AI connection label was not translated
Fixed the issue in snapshot creation by not allowing the flow’s default context to have a key with a dot
Fixed the issue where traceId in the Voice Gateway Endpoint was not unique for each user input

Cognigy Insights

Released July 13, 2023

Improvements

Improved the style and text of the collapsible data content in the Transcript and Message explorers

Bug Fixes

Fixed the issue where there were many E1100 error messages for duplicate keys in MongoDB

Cognigy Live Agent

Released July 13, 2023

Features

Added the capability to use variables in canned responses and messages
Changed the time setting for auto-resolve conversations from hours to minutes

Bug Fixes

Fixed the issue where the Overview dashboard for supervisors was showing negative numbers
Fixed the issue where the canned response search in the reply box was not working

Cognigy Voice Gateway

Released July 13, 2023

Features

Added new voices for Google Speech Provider

Infrastructure

Developed a version compatibility matrix for the following Cognigy products:

Last modified on April 21, 2026.