4.57 - Cognigy Documentation
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Due to the sunset of Google Conversational Actions on June 13, 2023, the Google Actions Endpoint is deprecated. The full removal of the Endpoint is planned for a near-future Cognigy.AI release. After removal, the Endpoint will no longer be available.
We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.
4.57.1
Cognigy Insights
Released August 18, 2023
Bug Fixes
- Fixed the issue where bar charts were sorted in ascending order on the dashboards
- Fixed the issue where forbidden characters in an object key such as a dot(’.’) would cause MongoDB to result in an error while inserting analytics records
4.57.0
Cognigy.AI
Released August 9, 2023
Improvements
- Added the following Voice Gateway Events that can be managed within a Flow:
TRANSFER_REFER_SUCCESSTRANSFER_REFER_ERRORTRANSFER_DIAL_SUCCESSTRANSFER_DIAL_ERRORUSER_BUSY
- Added the Set Copilot Grid Node for changing the Agent Copilot workspace layout in the Agent Copilot flow dynamically
- Provided the detailed OpenAPI description related to the AgentAssistConfig resource
Bug Fixes
- Fixed the issue where the old MS Endpoints did not have any value for the access Scope in the UI
- Fixed the issue where the member list page did not display more than 25 members in the agent
- Fixed the issue where uploading packages with LLM connections resulted in having more than one default LLM
- Fixed the issue where Snapshot and Package creation were broken from adaptive cards playbook assertion
Cognigy Insights
Released August 9, 2023
Improvements
- Improved reporting. Now Insights provides all data in a CSV report instead of limited dashboard values
Bug Fixes
- Fixed the issue where data from the Input Transformer wasn’t shown in the Transcript Explorer of Insights
- Fixed the issue where LiveAgent Escalations OData feed returns an error in Excel
- Fixed the issue where data could be lost under high-load conditions due to message acknowledgment occurring before saving into the database
- Fixed the issue where the RabbitMQ channel connection gets broken
Cognigy Live Agent
Released August 9, 2023
Improvements
- Implemented the Consider Conversation Count setting as a new strategy to identify the most suitable agent for the assignment
- Extended the Audit Logs by showing detailed information on CRUD operations for Teams, Inboxes, and Automation Rules
- Added the capability for the Labels to be scoped for Inbox, Team, or Account
Bug Fixes
- Fixed the issue where a user with only the agent role could not mention other agents in private notes
- Fixed the issue where Power BI or Excel returned errors when the ID field was too big for conversations
Agent Assist Workspace
Released August 9, 2023
Improvements
- Added the Set Agent Assist Grid Node to change the Agent Assist Workspace layout dynamically in the Agent Assist flow
Bug Fixes
- Fixed the issue where tile components were not showing a scrollbar when the content was overflowing
Cognigy Voice Gateway
Released August 9, 2023
Features
- Published the Custom Speech Example repository on GitHub
- Added the Outbound Call Routing feature that allows you to select a carrier (SIP trunk) for outbound calls and configure specific rules for call routing
Bug Fixes
- Fix the issue with broken cached audio files after enabling TTS trimming
- Fixed the issue with the special character
*that causes the barge-in to be always enabled
Infrastructure
The version compatibility matrix was updated for the following Cognigy products:
Last modified on April 21, 2026.