4.58 - Cognigy Documentation
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Due to the sunset of Google Conversational Actions on June 13, 2023, the Google Actions Endpoint is deprecated. The full removal of the Endpoint is planned for a near-future Cognigy.AI release. After removal, the Endpoint will no longer be available.
We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.
4.58.1
Cognigy.AI
Released August 30, 2023
Bug Fixes
- Fixed the issue where scoring secondary locales would sometimes time out due to an incorrect NLU version
- Fixed the issue where the local cache would not be cleaned up when an 8x8 Public JWK API call fails
Cognigy Live Agent
Released September 7, 2023
Bug Fixes
- Fixed the issue where the Helm Chart installation failed due to incorrect PostgreSQL values
4.58.0
Cognigy.AI
Released August 22, 2023
Improvements
- Added support for the
gpt-turbo-3.5model by Microsoft Azure OpenAI and OpenAI to the GPT Conversation Node - Added the Genesys Bot Connector Endpoint
- Added the Genesys Cloud CX - Open Messaging Handover Provider under a feature flag
- Improved by integrating Webchat v2.55 into the Demo Webchat
- Added support for receiving RingCentral Engage queue updates through the Lookup Node via Queue handover status
- Improved by enabling Text Cleaner to replace entire phrases rather than just individual words
Bug Fixes
- Fixed the issue where incorrect log entries were triggered during context import, creating the impression of importing non-object types
- Fixed the issue where context size was logged incorrectly, always logging ‘undefined’ as the size value
Cognigy Insights
Released August 22, 2023
Bug Fixes
- Fixed the issue where the forbidden character in an object key like dot
('.')would cause MongoDB to throw an error while inserting analytics records - Fixed the issue where duplicate sessions existed in OData
- Fixed the issue where the LiveAgentEscalations OData feed returns an error in Excel
- Fixed the issue where the Session Detail panel crashed if profile information was missing
- Fixed the issue where bar charts were sorted in ascending order on the dashboards
Cognigy Live Agent
Released August 22, 2023
Features
- Added the Priority option to the Conversation Actions section
Agent Assist Workspace
Released August 22, 2023
Features
- Added Genesys Agent Assist Integration with the Bot Connector and Notification API
Bug Fixes
- Fixed the issue where not all the tiles were updating after the second user message in Agent Assist Workspace
Cognigy Voice Gateway
Released August 22, 2023
Features
- Added the capability to record calls, store them in an AWS S3 bucket, and review call recordings directly in the Recent Calls section of the Voice Gateway Self Service Portal
- Added the capability to view a number of cached TTS prompts and clear them manually to force new storage
Bug Fixes
- Fixed the issue where custom data (tags) were transformed after making a POST to create a Call request for outgoing calls
- Fixed the issue where password requirements were displayed incorrectly
Webchat Widget
You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.55.0.
Infrastructure
The version compatibility matrix was updated for the following Cognigy products:
Last modified on November 17, 2025.