4.59 - Cognigy Documentation

4.59.1

Released September 14, 2023

Fixed the data deletion and expiration logic for Live Agent and Voice Gateway data

Released September 7, 2023

Fixed the issue where the Helm Chart installation failed due to incorrect PostgreSQL values

Released September 5, 2023

Added the Knowledge AI feature to the Trial environment. Knowledge AI can be used to enhance Natural Language Processing (NLP) and Conversational AI. The primary goal of Knowledge AI is to enable these systems to access and comprehend a vast amount of information from different formats, such as documents, articles, manuals, FAQs, and more.

Improved by marking the text-davinci-003 model as legacy
Improved by displaying file type-specific Knowledge Source icons and by implementing a call to action browse button to upload Knowledge Sources
Improved by rerouting the ABS Endpoint legacy tenant applications to MSAL access scope authentication logic
Improved by adding support for receiving Ring Central Engage queue updates through the Look up Node with the Queue handover status

Fixed the issue of the Agent Wizard’s first step being displayed incorrectly on small devices
Fixed the issue where the import of packages with LLMs caused an error on ReadingAgentSettings
Fixed the issue where the last changed date is not updated for chunks
Fixed the issue where subsequent chunk orders are not updated correctly after deleting a chunk
Fixed the issue where translation keys are displayed in profile snippets and Contact Profiles
Fixed the issue where the metadata error message is still visible after metadata reset in chunk editor
Fixed the issue where the horizontal scrollbar of metadata preview was not working in chunk editor

Released September 5, 2023

Added the STEP_EXPLORER_PAGINATION_LIMIT environment variable to tune Step Explorer performance
Added the data deletion and expiration logic for Live Agent and Voice Gateway data

Fixed the issue where filters cause an error in Transcript and Message explorers
Fixed the issue that the server response did not contain the label or the referenceId of the Step
Fixed the issue where the Step and Goal filters have multiple entries for the same item in the option list

Released September 5, 2023

Fixed the issue where the default error message was shown out of context
Fixed the issue where the Avatar image was not being deleted correctly
Fixed the issue where the notification pagination was not working
Fixed the issue where notifications still showed when the conversations were deleted

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 21, 2026