4.64 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

As of release 4.65, the Agent Assist services have been fully integrated into the cognigy-ai-app Helm chart. This integration implies that the services provided by this Helm chart will be incompatible with versions 4.65 and onwards of the Cognigy.AI platform. Users must migrate to the new chart to continue receiving updates and support. For detailed instructions, follow the migration guide. Note that the agent-assist-genesys-notifications-forwarder will no longer be compatible with release 4.64 and earlier versions, as it now requires integration with RabbitMQ. Users are advised to plan their upgrade strategies accordingly to ensure smooth transitions and continued functionality.

Cognigy has ended support for OpenSSL version 1, as it has reached its end of life. This change results from our recent upgrade to Node.js version 18, which no longer supports OpenSSL version 1.

As of Cognigy.AI 4.60.0, the old NLP services are deprecated. We will only provide bug fixes for the old NLP services if they are critical. The full removal of the old NLP services is planned for Cognigy.AI 4.64.0. After this release, the old NLP services will no longer be available. To migrate to the new version, refer to the Cognigy NLU: from V1 to V2 guide.

4.64.2

Cognigy.AI

Released November 22, 2023

Bug Fixes

Fixed the issue where the translation setting was causing disruptions in conversations, as the translation credentials could not be migrated to the connection

Cognigy Insights

Released November 22, 2023

Bug Fixes

Fixed the issue in which the service-insights-api was missing security role information, causing a validation error

4.64.1

Cognigy.AI

Released November 15, 2023

Bug Fixes

Fixed the issue that occurred during updates. It failed to connect in the search when the baseCustomUrl was an empty string, and if the resourcesName was also an empty string, it resulted in a failure to update the LLM resource

Cognigy Insights

Released November 15, 2023

Bug Fixes

Fixed the issue where goals would occasionally not be stored correctly in Analytics due to a race condition

4.64.0

Cognigy.AI

Released November 14, 2023

Features

Added the Deepgram speech provider for Voice Gateway integration

Improvements

Added the Chat mode, LLM provider selection, and debugging options to the LLM Prompt Node
Stored the translation provider credentials as connections
Changed the color of Cognigy product logos in the User Menu
Added the capability to set up a custom URL to the LLM for the Microsoft Azure OpenAI provider
Removed the Twilio Autopilot Endpoint and Twilio Autopilot built-in NLU connector
Exposed the knowledge query count per project or organization for each day in a month or a year via the REST API
Improved by avoiding scenarios where Genesys Bot Connector sessions would be interrupted for consecutive equal responses from Cognigy.AI
Added the opportunity to use Genesys Notification Forwarder via the Genesys Endpoint

Bug Fixes

Fixed the issue where the Knowledge AI store, source, and chunk lists were not updating correctly during delete and update actions
Fixed the user experience issue in the Knowledge AI chunk editor when handling a source with only one chunk
Fixed the issue where the analytics label was not being preserved during the copy-paste of Nodes
Fixed the issue where using multiple generic HTML xApps in direct succession would result in the new app not initializing the SDK correctly
Fixed the issue where slot reparsing for Alexa wouldn’t work for the NLP V2 service

Agent Assist Workspace

Released November 14, 2023

Improvements

Improved by persisting the Agent Assist config received by the Set Agent Assist Grid Node if present in the Agent Assist Flow. This config will be applied in the Agent Assist Workspace session instead of the default

Cognigy Voice Gateway

Released November 14, 2023

Features

Added the Deepgram speech provider to the Voice Gateway Self-Service Portal

Bug Fixes

Fixed the issue in the Voice Gateway Self-Service Portal where a phone number had an incorrect reference to a carrier

Infrastructure

Agent Assist Workspace

Upgrade to Cognigy.AI 4.65 and new Helm chart for continued support. Follow this migration guide for details.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: