4.68 - Cognigy Documentation
Documentation Index
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With the 4.71 release, DNS names for Agent Copilot will change. If you have an on-premises installation, refer to the migration guide.
As of Cognigy.AI 4.69.0, the topK.order property of Knowledge Chunks in the search result generated by Search Extract Output Nodes is deprecated.
Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.
Starting with Cognigy.AI release 4.68.0, Weaviate v1.19.0 will no longer be supported. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, upgrade Weaviate to v1.22.5. For a smooth upgrade, refer to the guide.
4.68.2
Cognigy.AI
Released January 29, 2024
Bug Fixes
- Fixed the issue where Web Page Import consistently resulted in the error
Could not open web page at...
Infrastructure
Released February 5, 2024
Cognigy Voice Gateway
- Parameterized the
drachtio-certssecret name in thesbc-sipDaemonSet and StatefulSet via.Values.sbc.sip.certSecretName
4.68.1
Infrastructure
Released January 31, 2024
Cognigy Voice Gateway
- Added a new environment variable to the
sbc-outbounddeployment to support best-effort TLS. By default, it is disabled via.Values.sbcOutbound.supportBestEffortTls: false
Cognigy.AI
Released January 23, 2024
Bug Fixes
- Fixed the issue where the last message in LLM streams would sometimes not be displayed
- Fixed the issue where fetching trainer records failed when removing duplicates
4.68.0
Cognigy.AI
Released January 23, 2024
Features
- Added the Web Page source type for Knowledge AI. Now you can use web pages for creating Knowledge Sources
- Agent Copilot can now be directly embedded in the Salesforce Agent Console
Improvements
- Improved by exposing transcript in Code Nodes as
lastConversationEntries - Improved by adding Knowledge AI resources into Packages
- Removed the Azure Deployment ID and advanced configuration of the Microsoft Speech provider from the Generic and Voice Gateway Nodes, as these settings can now be configured in the Voice Gateway Self-Service Portal
Bug Fixes
- Fixed the issue where the log level would not be applied correctly
- Fixed the issue where the Flow would sometimes start at the wrong Node after a Go To Node
- Added error details when uploading a Lexicon with a synonym that already exists
- Fixed the issue where the task manager did not display the correct number of tasks when there were child tasks
- Fixed the issue where Knowledge tile queries couldn’t be submitted by pressing Enter
- Fixed the issue where
undefinedwas displayed as the source in the Agent Copilot Knowledge tile - Fixed the issue where Handover settings for Salesforce were not validated and forwarded properly
- Fixed the issue where TTS and STT parameters in the Set Session Config Node could not be cleared by adding the Default option
Cognigy Insights
Released January 23, 2024
Improvements
- Improved by opening Insights in a new tab rather than the current one
Cognigy Live Agent
Released January 23, 2024
Bug Fixes
- Fixed the issue in the Live Agent UI where the old Agent Assist name was used instead of Agent Copilot
- Fixed the issue of missing translations for the duplicated Canned Responses error
- Fixed the issue where the content of Agent Copilot’s Next Action and Knowledge Tiles would replace the existing message in the reply box instead of appending to it
Cognigy Voice Gateway
Released January 23, 2024
Bug Fixes
- Fixed the issue where the hang-up custom headers were not working
- Fixed the issue where the Label field of the speech provider on the Application page was incorrectly applied
Infrastructure
Agent Copilot
Added a migration guide for DNS name changes for Agent Copilot services.
Version Compatibility Matrix
The version compatibility matrix was updated for the following Cognigy products:
Last modified on November 17, 2025.