4.69 - Cognigy Documentation

Documentation Index

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With the 4.71 release, DNS names for Agent Copilot will change. If you have an on-premises installation, refer to the migration guide.

As of Cognigy.AI 4.69.0, the topK.order property of Knowledge Chunks in the search result generated by Search Extract Output Nodes is deprecated.

Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.

Starting with Cognigy.AI release 4.68.0, Weaviate v1.19.0 will no longer be supported. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, upgrade Weaviate to v1.22.5. For a smooth upgrade, refer to the guide.

4.69.1

Cognigy Live Agent

Released February 13, 2024

Bug Fixes

Fixed the issue causing handover failures when a Question Node is present in the Flow

Cognigy Voice Gateway

Released February 15, 2024

Bug Fixes

Fixed the issue where outbound calls transferred via REFER did not include the custom headers

4.69.0

Cognigy.AI

Released February 6, 2024

Improvements

Introduced new global roles, specifically designed for support purposes. These roles are: fullSupportUser, basicSupportUser, projectAssigner
Improved by displaying a spinner in the UI while Knowledge Store deletion is in progress
Improved by displaying a spinner in the UI while Knowledge Source deletion or disabling is in progress
Added the option to set a custom background for the Agent Copilot workspace via the Copilot: Set Grid Node
Removed the order property from the topK results returned in Knowledge Search
Improved the performance of Knowledge Chunk insertion and deletion operations
Introduced new voices from Microsoft Azure and ElevenLabs speech providers

Bug Fixes

Fixed the issue where some error messages are ignored in Kibana
Fixed the issue where a couple of translations are missing in the Date Picker Node
Fixed the issue where the bot was not answering for few minutes after deleting an active Snapshot and starting a new conversation
Fixed the issue where texts are not wrapped properly in the Interaction Panel
Fixed the issue where trainer records are not displayed for texts when the Flow executes through the Go To or Execute Flow Nodes with no Intent mapping
Fixed the issue by adding missing locale-specific Yes/No confirmation static words
Fixed the issue where Fetching Intent Trainer Record failed due to duplicate records awaiting deletion
Fixed the issue where the AI Agent stops responding after deleting an active snapshot and starting a new chat
Fixed the issue where text in Interaction Panels didn’t wrap correctly. We made sure that text breaks properly by using the wordBreak: break-word property
Fixed the issue where the TRANSFER_DIAL_SUCCESS call event occurred at the end of the call instead of at the time of the transfer

Cognigy Insights

Released February 6, 2024

Improvements

Improved by adding a scroll-up button to the dashboards
Improved by updating translation strings

Cognigy Live Agent

Released February 6, 2024

Bug Fixes

Fixed the issue where links in Agent Copilot bot messages were rendered in the same color as the background
Fixed the issue where empty pre-chat details could cause the Salesforce integration to behave incorrectly

Cognigy Voice Gateway

Released February 6, 2024

Features

Added the option for failover in cases when the Cognigy endpoint is unavailable
Added the option to download a PCAP and check Register status on the Carrier page

Improvements

Improved Text-To-Speech performance by implementing pre-caching capabilities. This improvement allows the voice agent to receive and process audio data in parallel, leading to a smoother and more responsive speech experience
Added logic that considers DTMF signals when they are used in combination with User Input Timeout
Introduced new voices from Microsoft Azure and ElevenLabs speech providers

Bug Fixes

Fixed the issue where organisationId was not added to the redirect URL when using Cognigy AI login
Fixed the issue where the timer start of the gather verb was applied incorrectly for the Deepgram Speech provider, causing long prompts to be interrupted
Fixed the issue where a phone number saved under an Account without an Application selected did not have a Service Provider SID, causing the phone number to return a 404 response

Infrastructure

Cognigy Voice Gateway

Added a new environment variable to the feature-server StatefulSet. By default, it is enabled via .Values.featureServer.preCacheAudio: true

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on December 9, 2025