4.70 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

With the 4.71 release, DNS names for Agent Copilot will change. If you have an on-premises installation, refer to the migration guide.

As of Cognigy.AI 4.69.0, the topK.order property of Knowledge Chunks in the search result generated by Search Extract Output Nodes is deprecated.

Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.

Released February 20, 2024

Added the Custom URL field to Aleph Alpha LLM configuration
Made package uploads more user-friendly by keeping extracted content when navigating during the upload process
Improved the LLM Prompt Node by adding JSON Mode, detailed results storage, stream copy storage, seed parameters, and custom options
Improved by forwarding custom attributes, including queue, languages, skills, and manually defined attributes, into the Genesys inbound message flow. This data can be retrieved by using the Get Participant Data action in the Genesys flow design
Added Deepgram as a Text-to-Speech (TTS) provider

Fixed the issue where the intent quality indicator would display This intent has some overlap with Intent 'null'
Fixed the issue where Flow deletion was failing due to a transaction error
Fixed the agent assist flow and the agent assist bot name to align with the new name Agent Copilot
Fixed the issue with double submission and inconsistent template-changing behavior in xApps
Fixed the issue where Voice Gateway incorrectly assigned the user ID when placing outbound calls
Fixed the issue where the selected voice in the TTS settings of an old Set Session Config Node was missing
Fixed the issue where selecting Execute Flow as an Action in the Call Events setup of the Voice Gateway Endpoint did not require Flow selection, leading to execution issues

Released February 20, 2024

Enhanced by opening the Cognigy product in a new tab rather than the current one
Changed the shadow style of the Agent selector
Redesigned the Transcript Explorer
Renamed the Sessions Count tile to Total Sessions
Changed the naming of the explorers section in the sidebar from Explorer to Explorers

Fixed the issue where Power BI would show an error when a Cognigy Flow contained an empty Say Node

Released February 20, 2024

Removed the Live Agent onboarding screen that was previously used for creating accounts

Fixed the issue where a user accessing Live Agent with a URL from a different Cognigy.AI organization URL was not able to log in using the right account
Fixed the issue where a file uploaded via Cognigy Webchat could not be deleted
Fixed the issue where certain text elements within the resolve action dropdown were not translated correctly

Released February 20, 2024

Added new argument to drachtio container in the sbc-sip StatefulSet and DaemonSet to reject REGISTER without sip-realm. It can be controlled via .Values.drachtio.rejectRegisterWithNoRealm, by default, it is enabled.

The version compatibility matrix was updated for the following Cognigy products: