4.75 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

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Starting from Cognigy.AI 4.75.0, the URLToken parameter is mandatory for the Socket.IO and Webchat Endpoints. This parameter must be included along with userId and sessionId in the connection parameters. This functionality is automatically handled in @cognigy/socket-client, beginning with 4.5.3, and in Webchat v2.36.0. Ensure that you upgrade if you are using earlier versions.

The Cognigy Journeys feature will be removed in version 4.77.
The Any Slots feature will be removed in version 4.83. Instead, use the LLM Entity Extraction Node to identify Slots in the user input via LLMs.

In Cognigy.AI 4.75.0, Weaviate will be removed as a vector database. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, switch to Qdrant before upgrading to version 4.75.0. For a smooth migration, follow the provided guide.The migration has a side effect that alters the distance value. Decision-making in the Flow will be ineffective post-migration if distance is used. If you are using this value in your Flows, refer to recommendations for configuring this value.

4.75.4

Live Agent

Released May 27, 2024

Bug Fixes

Fixed the issue where the Agent Availability Node incorrectly returned 0 for the number of available agents even when at least one human agent was online

4.75.3

Live Agent

Released May 27, 2024

Improvements

Added internal improvements to enhance Live Agent performance

4.75.2

Live Agent

Released May 24, 2024

Improvements

Improved the speed of retrieving inbox collaborators, which also speeds up working with the inbox_members API

Bug Fixes

Fixed the issue where human agents could not log in to Live Agent, and auto assignment was occurring when clicking Unassign in the Conversation Details
Fixed the issue where profile and inbox avatars were not displayed

4.75.1

Cognigy.AI

Released May 17, 2024

Improvements

Added the ability to forward Genesys bot messages to the end user while using the Genesys Cloud Open Messaging handover provider. These messages will be injected into the chat. To enable this feature for on-premises installations, use the GENESYS_CLOUD_OM_HANDLE_BOT_MESSAGE: "true" feature flag

Insights

Released May 17, 2024

Bug Fixes

Fixed the issue where Insights would crash when in the Endpoints filter ‘Interaction Panel’ was selected together with one additional Endpoint

Live Agent

Released May 22, 2024

Improvements

Improved by adding new activity messages about assignments within the conversation. These messages will appear when the selected team is changed, and when auto-assignment occurs as the conversation is created

Bug Fixes

Fixed the issue where when the Allow auto assignment inbox setting is enabled with the Consider conversation count setting checked conversations were assigned to agents who did not belong to the inbox

4.75.0

Cognigy.AI

Released April 30, 2024

Improvements

Added the xApp Overlay feature for Webchat v3
Added the knowledgeAdmin project-level role that permits users to create, update, read, and delete the knowledge resources within a project
Improved UX consistency for required fields in the Connection form
Improved by adding a default retry mechanism of 3 attempts when contacting an LLM provider for the following Nodes and features:

Nodes: LLM Prompt, LLM Entity Extract, GPT Conversation, Search Extract Output.

Features: Question Node Slot mapping, Question Node LLM reprompting, Sentiment Analysis.

This retry mechanism can be controlled using the following environment variables: GENERATIVE_AI_RETRY_OPTIONS_NUMBER_OF_RETRIES, GENERATIVE_AI_RETRY_OPTIONS_MIN_TIMEOUT, GENERATIVE_AI_RETRY_OPTIONS_MAX_TIMEOUT, GENERATIVE_AI_RETRY_OPTIONS_FACTOR

Bug Fixes

Fixed the issue where after making changes to a connection, the flow execution would continue using the old connection tokens. This would lead to errors and unexpected behavior, especially with the LLM prompt Node
Fixed the issue of a 403 error message briefly appearing in the UI upon loading a page
Fixed the issue where the NLU intents form reset button was clickable even when the form state was empty
Fixed the issue where the Reprompt Method configuration for older question Nodes would not be processed correctly
Fixed the issue where metadata was not being forwarded to the HTML and iframe tiles in Agent Copilot
Fixed the issue where a Knowledge Source with web page import, which could have more than 100 chunks, could not be created

Cognigy Insights

Released April 30, 2024

Improvements

Removed Interaction Panel and Playbook data from Insights by default and added a toggle to include it in the Endpoints filter

Bug Fixes

Fixed the issue where the Transcript Details page was crashing due to an unexpected payload

Cognigy Live Agent

Released April 30, 2024

Improvements

Added the possibility of using custom sounds for message notification
Added a configuration option to set a timespan after which the agent is automatically logged out if they are away or set to away or offline
Added the capability to change the conversation inbox individually and through bulk actions
Added a reporting events model to Live Agent OData to retrieve stats about deleted or unassigned conversations

Bug Fixes

Fixed the issue where conversation reports were broken upon removing an inbox member
Fixed the issue where users with the Supervisor role could gain API access to resources restricted to the Administrator role

Cognigy Voice Gateway

Released April 30, 2024

Bug Fixes

Fixed the issue where DTMF input was being triplicated in instances where Genesys and UDP were utilized
Fixed the issue where enabling Barge In could cause incorrect transcriptions to arrive later in the call

Infrastructure

Migration from Weaviate to Qdrant

The Weaviate vector database has been removed. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, switch to Qdrant before upgrading to version 4.75.0. For a smooth migration, follow the provided guide.The migration has a side effect that alters the distance value. Decision-making in the Flow will be ineffective post-migration if distance is used. If you are using this value in your Flows, refer to recommendations for configuring this value.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: