4.76 - Cognigy Documentation

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Starting from Cognigy.AI 4.75.0, the URLToken parameter is mandatory for the Socket.IO and Webchat Endpoints. This parameter must be included along with userId and sessionId in the connection parameters. This functionality is automatically handled in @cognigy/socket-client, beginning with 4.5.3, and in Webchat v2.36.0. Ensure that you upgrade if you are using earlier versions.

• The Cognigy Journeys feature will be removed in version 4.77.
• The Any Slots feature will be removed in version 4.83. Instead, use the LLM Entity Extraction Node to identify Slots in the user input via LLMs.

4.76.3

Live Agent

Released May 27, 2024

Bug Fixes

• Fixed the issue where the Agent Availability Node incorrectly returned 0 for the number of available agents even when at least one human agent was online

Infrastructure

Cognigy Voice Gateway

• Add PRIVATE_IP_ONLY to feature-server StatefulSet and Deployment and sbc-sip StatefulSet and DaemonSet. It can be controlled via .Values.drachtio.privateIpOnly. The default value is false.

4.76.2

Cognigy.AI

Released May 17, 2024

Improvements

• Added the ability to forward Genesys bot messages to the end user while using the Genesys Cloud Open Messaging handover provider. These messages will be injected into the chat. To enable this feature for on-premises installations, use the GENESYS_CLOUD_OM_HANDLE_BOT_MESSAGE: "true" feature flag

Live Agent

Released May 24, 2024

Improvements

• Improved the speed of retrieving inbox collaborators, which also speeds up working with the inbox_members API

Bug Fixes

• Fixed the issue where human agents could not log in to Live Agent, and auto assignment was occurring when clicking Unassign in the Conversation Details
• Fixed the issue where profile and inbox avatars were not displayed

Cognigy Voice Gateway

Released May 23, 2024

Bug Fixes

• Fixed the issue for a possible race condition using the gather verb
• Fixed the issue in vg-drachtio-server where a part of the entrypoint was missing, causing unresolved IP addresses in Azure clusters with a load balancer
• Improved the handling of TTS audio files in the cache by creating a new namespace based on their file extension

Infrastructure

Cognigy Voice Gateway

• Added the PRIVATE_VOIP_NETWORK_CIDR environment variable to sbc-inbound and sbc-outbound deployments. This variable can be used for a private network (for example, 172.31.0.0/16)
• Increased the api-server rate limit to 1000 within 4 minutes

4.76.1

Cognigy.AI

Released May 16, 2024

Bug Fixes

• Fixed the issue where text messages from the RingCentral Engage channel configuration were being transferred incorrectly in Handover transcripts

Live Agent

Released May 22, 2024

Improvements

• Improved by adding new activity messages about assignments within the conversation. These messages will appear when the selected team is changed, and when auto-assignment occurs as the conversation is created

Bug Fixes

• Fixed the issue where when the Allow auto assignment inbox setting is enabled with the Consider conversation count setting checked conversations were assigned to agents who did not belong to the inbox

4.76.0

Cognigy.AI

Released May 14, 2024

Improvements

• Added Intent descriptions to the input.nlu.scores object to improve intent ranking
• Updated the @cognigy/extension-tools package. Now, this package includes the latest features added to the Extension Tools framework
• Improved the Genesys OM handover provider to separately display end-user and AI Agent messages within Genesys
• Updated Demo Webchat to version 2.59.2
• Renamed Agent to Project in the Cognigy.AI UI

Bug Fixes

• Fixed the issue where the host header for the Cognigy.AI UI was not validated
• Fixed the issue where Slots were not matched for a period of time after an internal TTL expired
• Fixed the issue of the confusing user experience with Flow and Node selection in the Go To Node

Cognigy Live Agent

Released May 14, 2024

Improvements

• Improved processing of queued conversations when reassignment logic is enabled for the inbox and the account has a maximum conversation limit enabled
• Improved by deactivating the agent auto logout by default

Cognigy Voice Gateway

Released May 14, 2024

Improvements

• Updated vg-core to 0.1.70 adding new Microsoft STT languages
• Updated the base image to node:18.20-alpine3.19
• Improved by supporting Azure Speech Services with private endpoints.