4.77 - Cognigy Documentation

Documentation Index

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The Cognigy Journeys feature will be removed in Cognigy.AI 4.79.0.
The Chatbase analytics integration will be removed in Cognigy.AI 4.82.0. The Chatbase platform hasn’t been supported since 2021.
The Any Slots feature will be removed in Cognigy.AI 4.83.0. Instead, use the LLM Entity Extraction Node to identify Slots in the user input via LLMs.
The facebook-bot-messenger module within a Code Node will be removed in Cognigy.AI 4.83.0.

Add PRIVATE_IP_ONLY to feature-server StatefulSet and Deployment and sbc-sip StatefulSet and DaemonSet. It can be controlled via .Values.drachtio.privateIpOnly. The default value is false

Released May 28, 2024

The Webchat v3 Beta is now available. This means that most of the errors from the Webchat v3 Preview have been fixed, and features from v2 are now included in v3 Beta. With this release, the 18-month countdown to the deprecation of Webchat v2 begins. During this time, only important security updates will be provided for v2, with no further feature additions

Added the Google Gemini provider for LLMs
Added the Microsoft Agent Copilot extension to the Cognigy Marketplace
Released Webchat v2.60
Added translations for languages other than English
Renamed the UI term agent to differentiate between a Project, an AI Agent, and a human agent
Updated the OpenAPI documentation for the Cognigy.AI API
Added the display of the Handover was canceled message in the chat when the Genesys Open Messaging handover is terminated by the human agent or due to end user inactivity

Fixed the issue where the handover status was not updating from Queued when the end user disconnected, despite the human agent replying first
Fixed the issue where selecting different voices with labels using Activity Parameters on the Voice Gateway channel did not return the correct language
Fixed the issue where the NLU V2 migration script encountered KeyError('deepTraining')
Fixed the issue where the Say Node autocompletion for default channel structured content would always require an _image template to be configured
Fixed the issue where the Content Security Policy HTTP header was missing on the UI
Fixed the issue where upgrading the mssql service-ai package caused problems with trusting the SQL Server certificate
Fixed the issue where fetching the call counter API timed out
Fixed the incorrect type in @cognigy/extension-tools v0.16.1
Fixed the issue showing the incorrect Agent Copilot favicon

Released May 28, 2024

Added content normalization to messages for better matching with Automation Rules, handling different user input variations

Fixed the issue with the Live Agent OData endpoint. Previously, querying the conversation entity without using $select caused errors in PowerBI and Excel. Now, the custom_attributes and additional_attribute fields return as strings

Released May 28, 2024

Added on-premises installation support for the following speech service providers: Microsoft Azure Speech Services, Deepgram, and Nuance

Fixed the issue in sbc-outbound where non-audible calls occurred after declining a call. This issue happened when using TLS and multiple gateways for outbound calls

Add DEEPGRAM_SPEECH_USE_SINGLE_CONNECTION to the feature-server StatefulSet and Deployment for the container FreeSWITCH. It can be controlled via .Values.freeswitch.deepgramSttUseSingleConnection. The default value is true
Add DISABLE_HTTP2_FOR_TTS_STREAMING to the feature-server StatefulSet and Deployment for the container freeSWITCH. It can be controlled via .Values.freeswitch.disableHttp2ForTtsStreaming. The default value is true
Change the default value of .Values.webapp.enableOnPremisesAzureSpeech to true
Change the default value of .Values.webapp.enableOnPremisesDeepgram to true
Change the default value of .Values.webapp.enableOnPremisesNuance to true

The version compatibility matrix was updated for the following Cognigy products:

Last modified on November 17, 2025.