4.78 - Cognigy Documentation

Documentation Index

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The Cognigy Journeys feature will be removed in Cognigy.AI 4.79.0.
The Chatbase analytics integration will be removed in Cognigy.AI 4.82.0. The Chatbase platform hasn’t been supported since 2021.
The Any Slots feature will be removed in Cognigy.AI 4.83.0. Instead, use the LLM Entity Extraction Node to identify Slots in the user input via LLMs.
The facebook-bot-messenger module within a Code Node will be removed in Cognigy.AI 4.83.0.

Released July 11, 2024

Added a list of German voicemail phrases to the feature-server ConfigMap for Answering Machine Detection (AMD)

Released June 26, 2024

Fixed the issue where the analytics inputText and inputData fields would not be overwritten by the Overwrite Analytics Node or Code Node

Released June 24, 2024

Fixed the issue in service-insights-api that caused it to fail due to the ERR_HTTP_HEADERS_SENT error thrown in the proxy middleware

Released June 24, 2024

Fixed the issue where Google-based Speech-To-Text conversions used an incorrect default model, causing inaccuracies in transcriptions. The default model has been updated to latest_short to improve recognition accuracy

Released June 21, 2024

Added the opt-out mechanism for Gravatar interaction to protect privacy for profile pictures. To enable this mechanism, use the FEATURE_DISABLE_GRAVATAR_FOR_PROFILE_PICTURES=true feature flag

Fixed the issue where both Webchat v2 and Webchat v3 were not responding in cases where the Agent Copilot flowId was configured but no handover provider was selected

Released June 20, 2024

Fixed the issue where the AudioCodes disconnect event caused a 503 Service Unavailable error instead of the expected 200 OK response

Released June 12, 2024

Added charts for monitoring the number of Knowledge Chunks and Queries metrics according to a new license for the Knowledge AI feature. To ingest new Knowledge Sources after the v4.78.0 update, a new license key for the Knowledge AI feature should be updated in the Cognigy.AI installation, and the maximum Knowledge Chunks quota should be allocated for the organization.

Added the functionality to record user acceptance of the Privacy Notice within the Contact Profile
Added the Minimize button at the top of the Chat screen within the Webchat v3 interface
Updated the Webchat v3 preview tag to beta
Renamed the Organization Details page to Admin Center
Removed the Knowledge AI trial notification from the UI
Improved the Agent Copilot section in the Endpoint Settings to differentiate between configurations for the Agent Copilot Whisper and Agent Copilot workspace
Updated the Agent Copilot configuration. Adding the Agent Copilot config via API is no longer mandatory. In the Copilot section of the Endpoint Settings, select Workspace > None and use a Copilot: Set Grid Node to set up the workspace within your Flow
Added support for multiple languages in addition to English
Increased the size limit of a custom field in the Cognigy.AI OData Endpoint. Now, the maximum length of a custom field is 1024 characters

Fixed the issue of insufficient input validation enabling HTML injection in notification emails
Fixed the issue where deleting a connection selected in the HTTP Request Node breaks Node execution, even after setting the authType to none
Fixed the issue where the original user input would be replaced by the text of a Think Node in the Transcript Explorer
Fixed the issue where an NLU warning was displayed due to an error in merging the NLU result
Fixed the issue where adaptive cards weren’t displaying all container and font styling colors

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 21, 2026.