4.82 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

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• The facebook-bot-messenger module within a Code Node has been deprecated and will be removed in Cognigy.AI 4.83.0.
• The Any Slots feature will be removed in Cognigy.AI 4.84.0. Instead, use the LLM Entity Extraction Node to identify Slots in the user input via LLMs.

The Chatbase analytics integration has been removed. The Chatbase platform hasn’t been supported since 2021.

For SaaS installations, we provide the Cognigy SaaS Service Health platform as a public resource. This platform enables Cognigy SaaS customers to access real-time and historical data on system performance and check the status of Cognigy products. For more information about the platform benefits, read the Cognigy SaaS Service Health article.

4.82.2

Cognigy.AI

Released August 19, 2024

Bug Fixes

• Fixed the issue where messages from WhatsApp failed during handover if a Text with Buttons component was included in the conversation for the Genesys Open Messaging handover provider

4.82.1

Cognigy.AI

Released August 9, 2024

Bug Fixes

• Fixed the issue where the Azure OpenAI OAuth 2.0 connection failed
• Fixed the issue where toggles appeared off in the Node editor after a refresh but remained functional, and some displayed hover effects even when the cursor was not nearby

Cognigy Voice Gateway

Released August 7, 2024

Bug Fixes

• Fixed the issue where calls made over TCP had an invalid Contact header in the 200 OK response

Cognigy Live Agent

Released August 27, 2024

Bug Fixes

• Fixed the issue where the Live Agent migration related to notifications failed to apply

4.82.0

Cognigy.AI

Released August 6, 2024

Features

• Added support for the Amazon Bedrock provider to enable integration with large language models (LLMs)
• The Knowledge AI feature is now publicly available

Improvements

• Added the gpt-4o and gpt-4o-mini models for Azure OpenAI and OpenAI providers
• Deprecated the old Azure OpenAI connection type
• Limited the Any Slot matching to sentences of a certain length
• Removed the Chatbase analytics configuration from the Endpoint Settings, as Chatbase no longer exists
• Improved by not showing the Enable Input Sanitization option in Endpoint Settings if the feature is not globally activated
• Removed the New badge from the Knowledge AI feature in the Cognigy.AI UI
• Added the NiCE CXone Endpoint
• Changed the limit from 30 to 10 days for the maximum time Intent Trainer records are stored in the database

Bug Fixes

• Fixed the issue where the traffic light system for Intent training stopped working
• Fixed the issue where the nlp-classifier pods could restart due to issues with Any Slots
• Fixed the issue where inputs were processed incorrectly or redundantly when Input Transformers were being used
• Fixed the issue where service-handover was restarting due to invalid Genesys Open Messaging handover credentials
• Fixed the issue where a Collect metadata parameter in the Webchat v3 Endpoint Settings had an incorrect tooltip text

Cognigy Voice Gateway

Released August 6, 2024

Bug Fixes

• Fixed the issue with the inject API in the Voice Gateway Endpoint. This error prevented the injected text from triggering the Agent Copilot Flow
• Fixed the issue where an existing Use sips scheme option in the SIP Gateways settings on the Carriers page was overwritten by the database update script after the release

Cognigy Webchat

Released August 6, 2024

Features

• Added support for RTL (right-to-left) to enhance usability for languages such as Arabic, Hebrew, Urdu, and more

Improvements

• Webchat v3 has been updated to the following versions:
  • v3.0.0-beta.33
  • v3.0.0-beta.32

Cognigy Live Agent

Released August 6, 2024

Improvements

• Improved Live Agent performance by changing the handling of Live Agent WebSocket events
• Revised the notification logic to enhance retrieval speed
• Improved the style of the Contact Profile on the Details tab within the conversation interface. Space was added between the key and value to prevent them from sticking together

Cognigy Insights

Released August 6, 2024

Bug Fixes

• Fixed the issue where the Step Explorer displayed an old Flow name for steps after the corresponding Flow was renamed

Infrastructure

Cognigy.AI + Insights + Agent Copilot

Rollback Instructions

In case you need to revert to version 4.81.1, run the following script, as we have added a new field for the Cognigy.AI Connections.

1. Establish a connection to the MongoDB instance within your cluster and execute the database script:

   kubectl exec -it -n mongodb mongodb-0 -- bash
   mongo -u $MONGODB_ROOT_USER -p $MONGODB_ROOT_PASSWORD --authenticationDatabase admin
   use service-resources;
   db.connections.updateMany({},{$unset:{"isDeprecated":""}});

2. Execute the Helm Chart rollback.