4.85 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

If you are using these models as custom models, switch to newer versions before the shutdown date:

Google Vertex AI: chat-bison@002, chat-bison-32k@002, code-bison@002, code-bison-32k@002, codechat-bison@002, codechat-bison-32k@002, text-bison@002, text-bison-32k@002 (removal date is October 9, 2024). For more information, read the Google Vertex AI documentation.

Refer to the list of all upcoming deprecations and removals on the Deprecations and Removals page.

AudioCodes Nodes and Generic Voice Nodes will be deprecated at the end of February 2025. After this time, you won’t be able to create new Nodes, but you can still edit or clone existing ones. Flows with these Nodes will continue to work after the deprecation date.
Webchat v2 has been deprecated in version 4.83 and will be retired in February 2026.

Released September 23, 2024

Fixed the issue where no output at all was generated when the AI Enhanced Outputs feature in the Say node was used.

Released September 17, 2024

Added the name of the Knowledge Source to the Edit Knowledge Source window
Removed the GPT Conversation and Send Text Nodes. Note that if you are still using them, the Nodes in the existing Flows will continue to work

Fixed the issue where sourceMetaData.sourceName in the topK object was incorrectly set manual type for a Knowledge Source, instead of displaying the name of the Knowledge Source
Fixed the issue where the gpt-3.5-turbo model was not marked as legacy in the Knowledge AI wizard
Fixed the issue where the Interaction Panel might freeze if a DATE Slot lacks a start date

Released September 17, 2024

Included new multilingual voices with support for additional locales for Microsoft and removed one deprecated voice

Fixed the issue where the label for the speech service, specified for either text-to-speech or speech-to-text, was not applied correctly

Released September 17, 2024

Released September 17, 2024

Added the option to sort unassigned conversations by displaying the oldest ones first
Extended the Live Agent OData endpoint limit using $skip and $top from 20 to 10,000 entries

Fixed the issue where updating the Account Settings was not working
Fixed the issue where the Contact Profile without profile_id could not be updated

Customers using Deployments and DaemonSets will no longer receive updates.

The Deployment of feature-server will no longer be maintained. Migrate to StatefulSet
The DaemonSet of sbc-sip will no longer be maintained. Migrate to StatefulSet
The DaemonSet of sbc-rtp will no longer be maintained. Migrate to StatefulSet

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 21, 2026.