4.87 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

If you are using these models as custom models, switch to newer versions before the shutdown date.

Anthropic: claude-1.0, claude-1.1, claude-1.2, claude-1.3, claude-1.3-100k, claude-instant-1.0, claude-instant-1.1, claude-instant-1.1-100k, claude-instant-1.2 (removal date is November 6, 2024)
Azure OpenAI: gpt-35-turbo (version 1106) (removal date is no earlier than November 17, 2024)
OpenAI: gpt-4-vision-preview, gpt-4-1106-vision-preview (removal date is December 6, 2024)

Refer to the list of all upcoming removals on the Deprecations and Removals page.

Released November 11, 2024

Fixed the issue that allowed human agents to receive new conversations even when they had pending or snoozed ones exceeding the limit
Fixed the issue where resolved conversations were unassigned when a human agent was removed from the inbox
Fixed the issue where audio notifications failed to play

Released October 15, 2024

Added support for the Enter and arrow keys in the Node Create Menu for faster Node creation

Fixed the issue where Playbook execution through an API call would not return the correct error when a mandatory field was missing from the request
Fixed the issue where running Playbooks from the Interaction Panel produced different assertion results compared to running them from the Playbook section
Fixed the issue where running tasks in parallel interfered with the Playbook steps
Fixed the issue where the chunk modification status did not update properly when metadata changes were made to multiple chunks
Fixed the issue where manually added Knowledge Chunks weren’t included in Packages, causing a Package import error
Fixed the issue where the @ placeholders in the Search Extract Output Node were replaced only once per prompt
Fixed the issue in the Cognigy.AI OpenAPI documentation where the identity provider configuration and endpoints API required corrections in the expected payload

Released October 15, 2024

Added the Flow Input Timeout feature to the Set Session Config Node. This feature can also be configured in the Set Activity Parameters and is designed to define actions if the AI Agent takes too long to process requests and doesn’t reply to the caller
Added the AudioCodes Compatibility Mode section to the Voice Gateway Endpoint Settings. When the AudioCodes Compatibility Mode setting is enabled, the system treats Flows with AudioCodes Nodes as if they were Flows with Voice Gateway Nodes.

Fixed the issue where the AudioCodes Compatibility Mode optional parameter was incorrectly set as a required parameter in the Voice Gateway Endpoint

Released October 15, 2024

Updated the Webchat v3 widget to 3.6.0
Added the AI Agent Notice option to the Webchat Behavior section in the Webchat v3 Endpoint. Users can now enable or disable the notice and provide custom text in the Endpoint Settings
Added Webchat v3 as the default option when creating a new Project or Endpoint

Released October 15, 2024

Added Live Agent integration via Webhook for typing events. The EVENT_GATEWAY_HTTP_ENDPOINT environment variable must be set to activate this feature
Added the capability to configure queue updates for Live Agent in the Handover to Agent Node settings
Added the Enable User Disconnects Message and Enable User Connects Message options to the Handover to Agent Node. Now you can configure these options for Live Agent, RingCentral Engage, and Genesys handover providers. These options help inform your human agents when end users disconnect or connect, improving communication and response management

Added text persistence in the Reply section to ensure the text remains visible when the conversation is reassigned

Fixed the issue where the request file upload feature was not working for Webchat
Fixed the issue where an incorrect error message appeared when a human agent reached the limit of assigned conversations
Fixed the issue where conversations were not reassigned when an agent went offline and the account’s maximum conversation limit was set
Fixed the issue where the Live Agent OpenAPI documentation route was blocked due to the content security policy

Released October 15, 2024

The version compatibility matrix was updated for the following Cognigy products:

Last modified on June 23, 2026